We are growing our ServiceNow delivery capability and are looking for an experienced ServiceNow Developer to join the Advance Thinking team. In this role, you will be engaged on an inflight project for one of our key clients.
About the Opportunity
Advance Thinking delivers high-impact enterprise technology and process improvement outcomes for a growing portfolio of Australian businesses. We work as a trusted delivery partner, embedding skilled consultants directly into our clients teams to design, build and optimise the platforms that genuinely improve how their organisations operate. This is an opportunity to build your career within a growing consultancy, working across a genuine and varied project pipeline rather than a single, static engagement. The initial contract carries an opportunity to extend, with strong potential to transition into a permanent position within Advance Thinking for the right candidate.
The Role
Representing Advance Thinking, you will play a hands‐on role in landing and driving key ServiceNow implementation projects for our client, while also acting as a trusted developer for platform support across their various business units.
Key responsibilities include
Design, develop, configure and maintain the ServiceNow platform to support business requirements across our client's brand portfolio
Drive key ServiceNow projects from initial scoping through to successful deployment
Provide high-quality technical guidance to team members and platform users across the business
Contribute to streamlining processes within the platform to eliminate operational waste and maximise system efficiency
Collaborate with stakeholders across multiple business units to translate requirements into fit‐for‐purpose ServiceNow solutions
Key Delivery Areas
The role will involve development and delivery across the following core ServiceNow capability areas:
ITSM
Incident, Problem and Change Management configuration and enhancement




Service Catalog and workflow optimisation
ITOM
Discovery, CMDB and infrastructure workflow support
Data updates and lifecycle management
HRSD
Contribute to design solution options for HRSD services and categories
Configuration and support of HR case management and employee service centre workflows
IRM
Configuration of risk, compliance and audit workflows within the Integrated Risk Management module
CSM
Assist with design and implementation of CSM
Configuration and support of customer case management and service workflows
Integrations
Design, delivery and support of integrations connecting ServiceNow with other enterprise system
About You
You are an experienced ServiceNow Developer with a proven background delivering within complex, enterprise environments.
You will demonstrate
Strong experience as a ServiceNow Developer within complex, enterprise or multi-tenant environments
Core development capability across ITSM, CSM, HRSD, ITOM, Integrations
Excellent stakeholder management skills, with the ability to engage with different internal business units
A continuous improvement mindset, with a track record of developing solutions to optimise processes and eliminate operational waste
Robust communication skills and the ability to work autonomously across a varied project pipeline
Skills and certifications
ServiceNow certifications (CSA and/or CIS in relevant modules)
Confident with integrations and enterprise technology data and processes
What's on Offer
The opportunity to build your career within Advance Thinking, a growing Process Improvement consultancy
Strong potential for contract extension and a pathway to a permanent opportunity within Advance Thinking
Hybrid Melbourne working model
Competitive contract rate
The opportunity to shape development and platform support practices across our client's business
Exposure to a broad and evolving ServiceNow project roadmap across ITSM, ITOM, CSM, HRSD, IRM and Integrations
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📌 Servicenow Developer (Melbourne)
🏢 Advance Thinking
📍 Melbourne