Job Description
Are you passionate about sales? Do you have excellent customer service skills? Do you enjoy working in a fast‐paced setting? If so, Europcar has an exciting opportunity for you! We are currently seeking a sales‐motivated and customer‐oriented Sales & Customer Service Officer to join our Melbourne Airport team on a full‐time basis.
Benefits
Competitive hourly rate + shift loadings + uncapped incentives
Performance‐based incentive program to boost income
Six weeks' employer‐paid parental leave (in addition to government entitlements)
Ongoing training and career development opportunities
Global brand exposure across AU/NZ and beyond
Proudly ranked in the Top 30 of the **** GoodCompany Awards
Same‐day pay via our financial wellbeing partner
Referral bonuses and exclusive employee discounts (private health insurance, Accor All Heartists program, gym & more)
24/7 wellbeing support via EAP and the Calm App
Responsibilities
Greet and assist customers in renting vehicles based on their preferences and needs
Process rental agreements accurately and efficiently
Promote and upsell additional products and services




Address customer inquiries and concerns promptly and professionally, with a service‐first approach
Achieve or exceed individual and team sales targets
Inspect vehicles before and after rental periods, noting any damages
Maintain knowledge of current promotions, services, and products to assist with sales efforts
Build strong customer relationships to encourage repeat business and referrals
Detail and clean vehicles to business quality standards
Refuel and transport vehicles as required
Qualifications
Previous experience in sales, customer service or retail
Car rental experience is highly desirable
Excellent communication and interpersonal skills, with a customer‐first mindset
Confident using computer systems and technology
Ability to work efficiently in a fast‐paced, high‐pressure environment
Flexibility to work on a rotating shift roster – 7 day shift work including weekends and public holidays
Valid Australian driver's licence with a clean driving record
Full working rights in Australia (current and ongoing)
A positive, proactive and team‐oriented attitude
#J-*****-Ljbffr

📌 Rental Service Agent (Melbourne)
🏢 Europcar
📍 Melbourne