Pylontech (SHSE: ******) is a global leading energy storage company specialising in lithium battery solutions for residential, commercial and utility applications.
With strong growth in Australia, Pylontech has established a solid presence through distributors and installer networks. Our
Australian headquarters is based in Sydney
, supporting nationwide operations.
To support our expanding install base and deliver best-in-class customer experience, we are looking to grow our local technical support team.
The Role
We are seeking a
Technical Service Engineer
to support our residential and C&I; energy storage business across Australia.
This is a
hands-on, customer-facing role
, responsible for:
Technical support (remote & on-site)
Commissioning and troubleshooting
Supporting installers, distributors, and partners
Location is adaptable across Australia (
Sydney / Melbourne / Brisbane preferred
), with regular travel required.
Key Responsibilities
Technical Support & Troubleshooting
Provide
remote and on-site technical support
for energy storage systems (residential & C&I;)
Diagnose and resolve system issues including battery, inverter, and communication faults
Support firmware upgrades, commissioning, and system optimisation
Commissioning & Field Service
Assist installers and partners with system commissioning and setup
Conduct on-site inspections and troubleshooting when required
Ensure systems are operating safely and efficiently
Work closely with installers, distributors, and retailers to provide timely technical support
Build strong relationships with partner technical teams
Deliver a high level of customer experience and issue resolution




Issue Management & HQ Coordination
Report product issues clearly and follow up with HQ engineering teams
Track and manage technical cases to ensure closure
Support root cause analysis and continuous product improvement
Training & Technical Enablement
Provide technical training and guidance to installers and partners
Support technical workshops, webinars, and product demonstrations
Pre-sales & Technical Support (when required)
Assist sales team with technical queries, system design, and solution support
Support product launches and technical marketing activities
What We're Looking For
Education & Experience
Bachelor's degree in
Electrical, Electronics, Power Systems, or related field
1–3+ years experience in
solar, battery, or renewable energy industry
Experience with
system troubleshooting and commissioning
preferred
Technical Skills
Good understanding of:
Battery energy storage systems (BESS)
Inverters and communication protocols
Ability to analyse and solve technical problems independently
Familiar with tools such as
monitoring platforms, basic networking, and electrical testing
Skills & Attributes
Hands-on, proactive, and solution-oriented mindset
Ability to manage multiple issues and prioritise effectively
Willingness to travel frequently across Australia
Full working rights in Australia
Valid driver's licence
Why Join Pylontech
Work with a fast-growing global energy storage leader
Be at the forefront of Australia's energy transition
Strong exposure to real-world systems, installers, and large-scale deployments
Opportunity to grow into senior technical or solution roles
Competitive salary + performance incentives
#J-*****-Ljbffr

📌 Technical Service Engineer (New South Wales)
🏢 Pylontech
📍 New South Wales