Why IFYS?
For over 46 years IFYS has strived to create a supportive environment where both our clients and staff feel valued, respected, and empowered.IntroductionFor over 46 years IFYS has strived to create a supportive environment where both our clients and staff feel valued, respected, and empowered.
We believe our people are our greatest strength.
That's why we continually assess and invest in staff wellbeing through initiatives like the Sanctuary Model of Care, which promotes emotional, social, and physical wellness across our organisation.
We are an inclusive workplace that celebrates diversity and difference in our communities.
We encourage applications from individuals who identify as Aboriginal or Torres Strait Islander.About The OpportunityIFYS has an exciting opportunity for a skilled and motivated leader to fill the role of Case Manager in Townsville.
This position is a frontline management position overseeing one residential program and a team of Residential Youth Workers.
As a Case Manager you will make a positive impact in the lives of children and young people by ensuring they are provided high standards of care in a safe living environment.What's on offer?
Permanent leadership role based in TownsvilleFull-time role, Monday to Friday rosterSalary base $110,350 per annum + superannuation - IFYS is committed to gender pay equityFive weeks annual leave per annumNot-for-profit salary packaging options to increase take home pay (package up to $15,900 per FBT year)Career and professional development opportunitiesSkilled leadership and supportive team environmentUnique in-house training opportunities including Therapeutic Crisis Intervention,



Preventing Child Sexual Exploitation and Sanctuary trainingFree access to the CALM Premium App & Flight Centre personal travel discountsAccess to the Employee Assistance Program (EAP)Key ResponsibilitiesManage and oversee the day to day running of the programProvide leadership and management to all staff including supervision and developmentEnsure that the program provides trauma informed therapeutic care to young people within a safe, clean and hygienic environmentManage positive relationships with all stakeholdersEnsure the program adheres to all reporting and documentation requirementsWrite Safety Plans and contribute to Positive Behaviour Support PlansAttend critical appointments with young people and facilitate/attend relevant meetingsComplete rosters that reflect smart rostering and industrial compliancePlan and conduct developmentally appropriate individual and group activities consistent with meeting the young people's needs and goals in line with Case PlansContribute to effective and comprehensive on boarding, induction and training of new staffRequirements For The RoleExperience working in a leadership position in a similar fieldA relevant tertiary qualification,



Diploma level or higherKnowledge of relevant legislation and best practicesExcellent interpersonal and communication skills, with the ability to build and maintain effective relationships with all stakeholdersDemonstrated leadership abilities, including the capacity to motivate and empower a team to achieve positive outcomesSound judgment, problem-solving skills, and the ability to handle crisis situations calmly and effectivelyExceptional time management and prioritisation skillsDemonstrated experience in maintaining program complianceA continuous learning mindsetMust hold or be willing to obtain if successfulValid Queensland driver's license with no restrictionsQLD Working with Children Check (Paid Blue Card)Licensed Care Suitability Check (LCS2)National Crime Check (IFYS will complete a new check through our systems)Ability to provide two recent line manager references (including your current employer)Applications close: 5:00 pm 11th of August, ****.
Applications received after this date will still be accepted but may not become part of the initial candidate pool.We are deeply committed to the wellbeing, safety, cultural identity and dignity of every individual who accesses our services, including children, young people, adults and people with disabilities.
As part of this commitment, we uphold best practice standards and adhere to the Human Services Quality Framework, NDIS Practice Standards and National Principles for Child Safe Organisations.
It is an offence to apply to work in a child related business regulated by the blue card system if you are a restricted person/negative notice holder.
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📌 Case Manager (Townsville)
🏢 IFYS
📍 Townsville