Job Function Group: HealthJob Function: AdministrationEmployment Type: Full TimeJob DescriptionWhen you join Early Start Australia, you'll be part of an allied heath team that's in it together.
A local team that's right beside you, supported by leaders who know the work.
From small shifts to life-changing breakthroughs, you'll make a positive impact for children, young people, and their families across Australia.
With flexibility and support to thrive, you'll continue to grow and build a meaningful career, your way.What you'll do at our Eight Mile Plains clinic:Client Administration & Care CoordinationCoordinate client appointments and therapy support activities in collaboration with therapists, administration, and leadership teams to optimise therapist travel time, therapy hours, and administrative efficiencyRespond promptly to changes in therapist availability and ensure schedules are accurately updated within the Practice Management System (PMS)Facilitate continuity of care by rescheduling sessions, converting appointments to telehealth, or coordinating therapy support activities in place of cancellationsConduct client welcome and onboarding calls, gathering relevant health, psychosocial, and risk-related information to support safe and effective service deliveryEnsure NDIS plans are obtained and stored appropriately, or clearly documented where families choose not to provide plansOperational Oversight & Systems ManagementMonitor and action administration task queues and shared inboxes, completing tasks directly or delegating appropriately to administration and therapy team membersOversee appointment completion, accurate invoicing, and service delivery summaries in alignment with NDIS, Medicare, and private funding requirementsGenerate, amend,



and manage therapy plans and formal documentation in accordance with organisational processes and funding model requirementsPrepare and distribute PMS reports to therapists and leadership, providing accurate insights into caseloads, productivity, and client dataCompliance, Reporting & Quality AssuranceAdhere to nationally consistent administrative and clinical support processes communicated via training, the Knowledge Hub, and leadership communicationsMaintain strict privacy and confidentiality in line with organisational policies and legislative obligationsEnsure incidents, complaints, risks, and hazards are identified, documented, and escalated appropriatelyWorkplace Health, Safety & Organisational ResponsibilitiesComply with and promote work health and safety, child safe environments, cultural competence, and emergency proceduresActively participate in risk identification, assessment, and prevention activitiesTake reasonable care for personal safety and the safety of others, follow secure work practices, attend WHS consultations, and report hazards or incidents promptlyWhat you'll bring:Highly developed organisational skills with the ability to prioritise tasks and work at a fast pace to meet deadlines, with flexibility to reprioritise as needs changeAn empathetic capacity with the ability to listen patiently, respond appropriately,



make risk assessments, escalate matters as needed and maintain confidentialityAbility to collaborate and communicate effectively with our leadership team, therapists and clientsExcellent in-person, telephone, email and PMS-based communication skillsQualifications / Compliance:NDIS Workers Screening CheckCurrent Drivers' Licence and vehicleCurrent Working with Children Check or Working with Vulnerable People Registration (state specific)National Police CheckAccredited First Aid & CPR CertificateWhat you'll get:Flexibility and WellbeingFlexible hours and compressed work optionsUp to 12 weeks annual leave.Up to 16 weeks paid primary carer leaveWellbeing support program for you and your familyReward and supportRegistration and professional membership contributionWork in an environment that focuses on multidisciplinary collaboration, improving outcomes togetherNational and global career pathways through the APM GroupWho we are:We're a dedicated and passionate team of allied health professionals helping children and young people aged 0-16 to reach their full potential.
Our multidisciplinary teams work closely with families to deliver personalised, evidence-based support across communication, motor, cognitive and social development.
We are a registered NDIS provider and our clinics offer therapy under different funding models.
As part of the APM Group, we offer the scale and stability of a global organisation, with the feel of a local team.By clicking the link above or any third-party link within this posting, you are leaving this site and going to a third-party website where the third-party website's terms and privacy policy apply
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📌 Administrator - (Therapy Coordinator) (Brisbane)
🏢 Early Start Australia
📍 Brisbane