About The RoleFull time, 8:00 am - 4:00 pmAs the first point of contact for the Autobody and Van Service Centre at Mercedes-Benz Melbourne, you will play a key role in delivering a professional, efficient, and customer focused experience across accident repair and commercial vehicle service operations.You will be responsible for managing incoming calls, coordinating service and repair enquiries, and ensuring customers are directed to the appropriate team members.
This includes liaising closely with body shop estimators, service advisors, and workshop staff to support smooth workflow and accurate job management.A key requirement of this role is experience using the iBody system, which is essential for managing autobody repair administration, job tracking, and workflow coordination.You will also be responsible for welcoming customers, maintaining a professional reception area, and ensuring all communication reflects the high standards of Mercedes-Benz Melbourne.Key ResponsibilitiesAnswer all incoming calls promptly, professionally, and courteouslyManage service, repair, and accident related enquiries and direct them appropriatelyCoordinate bookings and support workflow across the autobody and van service operationsUse the iBody system to manage repair jobs, documentation, and job progression trackingAssist with administration including job cards, repair documentation, and internal communicationsLiaise with service advisors, estimators, and workshop teams to support efficient operationsGreet customers and visitors in a professional and welcoming mannerMaintain a clean, organised, and qualified reception areaTake and accurately relay messages in a timely mannerCandidate RequirementsStrong communication, customer service,



and organisational skillsProfessional presentation with a confident and polished phone mannerExperience managing a busy multi line switchboardProficiency in Microsoft Word, Excel, and email systemsPrevious experience in automotive service, autobody, or repair centre reception highly regardedExperience using iBody is preferred but not essentialIdeal AttributesHighly organised with solid attention to detailAble to manage competing priorities in a fast paced workshop environmentFriendly, approachable, and customer focusedStrong team player who supports workshop and service operationsCommitted to delivering a high standard of customer experienceFlexible and proactive in supporting operational needsBenefits IncludeAttractive remuneration packageOpportunity to work with a leading luxury automotive brandCollaborative and supportive team environmentCareer development and growth opportunities within LSH AutoOngoing training and professional developmentEmployee Assistance ProgramWellness benefits including discounted gym membership and wellbeing supportWhy Choose LSH Auto AustraliaOperating in the capital cities of Sydney, Melbourne, and Brisbane, we are part of LSH Auto Group, the world's largest Mercedes-Benz passenger vehicle dealer group, with more than 270 premium retail outlets across over 110 cities and a team of more than 24,000 employees globally.As a leader in the Australian automotive retail industry, we have been recognised in the AFR BOSS Best Places to Work awards, reflecting our ongoing commitment to being an employer of choice.Join us and become part of something special as we strive to deliver our vision: to become the benchmark for excellence in customer experience through living our values of Trust, Integrity, Teamwork, Relevance, and Social Responsibility.
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📌 Mercedes-Benz Melbourne - Operations Receptionist (Victoria)
🏢 LSH Auto Australia
📍 Victoria