V/Line's purpose is to connect Victorians through safe, reliable, and accessible transport.
We believe in giving all Victorians opportunities through travel and transport – connecting them to jobs, education, family and friends, services, tourism and trade.
V/Line is experiencing significant growth and we're delivering more services, more trains, cheaper fares, and huge projects.
With more than **** weekly train and coach services, an expansive freight network and unprecedented rail investment, millions of Victorians depend on us to deliver.
You could be one of our **** committed team members who are up to the challenge.
About the role
Our Conductor role is based onboard our trains primarily responsible for the safety of all those onboard.
This position requires you to keep in constant communication with the driver via radio, staying up to date with passenger numbers of those boarding and alighting at each stop and capture this data in various V/Line apps.
You'll also be administering first aid and spot cleaning the train as required, the whole time providing exceptional customer service to all our passengers.
Key accountabilities include
Customer Service & Information: Be the go-to person for passengers, helping and information to customers face to face, and via a PA system.
Management of food service (on some trains).
Train Preparation: Ensure trains are ready for service, from cleanliness to functionality
Fare Management: Handle ticket sales, checking tickets, and provide fare advice during train services
Platform Duties: Oversee train departures and assist with luggage at stations
Coach Duties: Manage coaches during planned and unplanned disruptions and events
Fault Reporting: Manage and report any equipment or facility issues
Emergency Management:



Be prepared to handle service disruptions and emergencies
Schedule and roster frontline Conductor and Station staff classroom and continuation training
Liaise with internal stakeholders to ensure staff attendance
Coordinate travel and accommodation for staff
Complete invoicing and other financial administration
Stock and stationary ordering
Document and courseware updates using approved templates
Organise meetings, and maintain agendas and minutes
Book and liaise with internal and external providers
Coordinate events and activities
Support Customer Training Officers
Assist with uniform ordering
About you
A true customer service professional, you are punctual, reliable, energetic and your communication skills are second to none.
Someone who remains calm under pressure, you enjoy working in an environment where no two days are the same, in a team and company who genuinely care for you and your career development.
You'll need to be adaptable to change and develop the ability to not let negative interactions stick with you and always maintain emotional resilience and professionalism.
Our ideal candidate will possess the following
The ability to work a 24/7 rotating roster
Strong attention to detail and problem-solving skills
Completion of Year 10 or equivalent
We value diverse perspectives and believe in the potential for growth and development.
Why V/Line
In addition to free myki travel, we offer:




Community impact – Make a genuine difference.
Work in a role that connects Victorians, every day.
Huge potential – We're transforming, and you can too.
Be a change maker, recognised for your contribution and creativity.
Dynamic environment – V/Line operates in a constantly changing space.
Join a fast-paced and exciting organisation.
Collaborative team – You'll be part of a broader supportive team.
Surround yourself with talented, passionate peers.
Flexible working – We support flexible working.
Work in a way that supports you to thrive in your role.
We are committed to ensuring a comfortable and accessible recruitment experience.
If you need any adjustments or have specific accessibility requirements at any stage of the process, please contact our Talent team at or for confidential support.
As an equal opportunity employer, V/Line is committed to creating a diverse, inclusive and respectful workplace and network that reflects the communities we serve.
We accept and value the contributions of all our employees regardless of gender, ethnicity, sexual orientation, religion, age or disability.
We are also proud to be endorsed by Work 180 as a great place for women to work, second year in a row.
At V/Line, safety is our priority.
Successful applicants will undergo relevant pre-employment and medical checks to meet our secure working standards.
V/Line is also a proud Child Safe employer.
This position will be paid in line with the V/Line Rail Operations and Administration Employees Agreement ****.
The selection process may include aptitude assessments, a behavioural interview and a medical risk category 3 + Muscular skeletal check.
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