Company DescriptionTruckline is Australia's go to destination for truck and trailer parts, accessories, and expert support.
With over 70 years of industry experience and 45 locations nationwide, we are a trusted name in the heavy vehicle industry.We're proudly part of Bapcor Limited, one of Australasia's largest automotive aftermarket networks, with over 1,000 locations and 5,000+ employees across Australia, New Zealand, and Thailand.You may not have heard of Bapcor, but you will know our brands.Our businesses – including Burson, Autobarn, Midas, Truckline, BNT and JAS – are inside cars, on four-wheel drives and all over trucks.We are an ASX listed company whose business spans the end-to-end aftermarket supply chain covering trade, retail, networks and service.In joining our team, you'll be welcomed into a supportive business with more than 900 locations and 5,000 team members across Australia, New Zealand and Thailand.We are committed to creating a safe, inclusive environment where our people can thrive and do their best work.We're also passionate about our delivering for our customers, and living our values of:We do the right thingWe are in it togetherWe give a damnWe get it doneJob DescriptionWe're seeking an enthusiastic and detail‐oriented Parts Interpreter to join our Murwillumbah Branch on a full‐time basis.In this customer‐facing role, you'll be a trusted point of contact for customers, helping them identify the right parts solutions while delivering outstanding service.
You'll combine technical knowledge, analytical thinking, and strong communication skills to ensure accuracy, efficiency, and a positive customer experience every time.Working closely with the branch team,



you'll play an integral role in supporting daily store operations and contributing to team success.Interpret and analyze customer inquiries regarding heavy vehicle parts specifications, compatibility, and technical requirements specific to trucks and commercial vehiclesTranslate complex technical problems and truck specifications into explicit, understandable solutions for fleet operators and customersProcess inbound phone and online parts inquiries with accuracy and efficiency, prioritizing urgent fleet maintenance needsIdentify correct parts using technical documentation, truck parts catalogs, and inventory management systemsProvide expert guidance on part selection for commercial vehicles, ensuring customers receive the right components for their fleet requirementsMaintain detailed and organized records of customer interactions, parts requests, and fleet maintenance historiesCollaborate with warehouse and sales teams to ensure timely order fulfillment, stock accuracy, and expedited delivery for critical truck repairsSupport customer service operations and showroom activities as neededAssist with inventory management, stock receipt, and order processing for truck parts and componentsDevelop and maintain strong customer relationships with fleet managers and operators through transparent communication and responsive serviceCoordinate with technical teams to resolve complex truck-related parts inquiries and compatibility issuesQualificationsExceptional communication and interpersonal skills,



both written and verbalProven customer service expertise with a genuine passion for delivering outstanding supportStrong ability to translate technical information and complex problems into clear, simple solutionsExcellent phone manner and professional presentationProficiency with computer systems and parts catalog/inventory management softwareStrong analytical and problem-solving skills with meticulous attention to detailAbility to influence and negotiate effectively with customers and team membersSolid time management and organizational skillsExperience or demonstrated passion for automotive parts (preferred)Background or familiarity with European vehicles (advantageous)Ability to work collaboratively within a team environmentFlexible and adaptable approach to a fast‐paced, hands‐on work settingAdditional InformationWhy join Bapcor?
At Bapcor, we focus on what matters most for our customers, team members and the communities we serve.
We go the extra mile to get the job done and always live our values.In Joining Our Team, You Can AccessDiverse career opportunities within the Bapcor GroupDiscounts across Bapcor products and services, including our Retail and Trade brandsIndustry leading policies to support your work/ life balance (gender neutral parental leave, purchase leave, volunteer leave etc...)Paid birthday leaveWellbeing supportNovated leasing and moreWe pride ourselves on our inclusive work environment, and encourage applications from people of all ages, cultures, gender identity, abilities and backgrounds, providing a recruitment experience that's fair, free from bias and accessible.
If you need to inquire about reasonable accommodation for the application process, please email (email protected)
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📌 Parts Interpreter (New South Wales)
🏢 Bapcor
📍 New South Wales