This is your opportunity to become a core part of On's Direct-to-Consumer (DTC) Retail team and take on the responsibility to co‐lead On's first retail store in Sydney.As one of the first hires, On will rely on you to help co‐define the various store operation processes.
You will be in charge of the store's overall performance and delivering exceptional customer service every day.
You will oversee all store related operations from inventory management to IT systems to customer flows and product training, as well as all internal team related responsibilities.Your MissionContinuously embrace and communicate On's values and brand philosophy in team and customer interactionsSupport staff planning and hiring to build a high performing teamContribute to implementation of ongoing learning and development programs for the store team and on‐the‐job coaching / training as neededSupport monitoring of store key performance indicator to track health of business operationsOversee FoH (Front‐of‐House) operations to ensure that exceptional service is provided to each and every customerOversee inventory management and BoH (Back‐of‐House) processes for optimized stock levels as well as inbound and outbound product flow requirementsAct as the in‐store troubleshooting expert for On's store systems and core processesYour story3-5+ years of experience in a customer‐focused setting including managerial responsibilitiesOperational retail experience in a sports or fashion workplace is a strong plusA collaborative team player with strong interpersonal, hospitality and communication skillsAn entrepreneurial spirit and exceptional organizational skills to proactively anticipate future store needsAdditional requirements:Physical Demands: This position involves constant moving,



talking, hearing, reaching, grabbing, climbing stairs, and standing for consecutive hours.
It also includes stooping, kneeling, and crouching.Working hours: This role will need to have the ability to work weekends, evenings and holidays as needed.About the TeamThis is your opportunity to become a core part of On's Direct-to-Consumer (DTC) Store Retail team in Sydney and, together with the expert team, grow and educate our communities across the globe.
The Retail team works with a diverse set of stakeholders from the sales and marketing to operations teams, connecting with people day to day-to-day – creating unforgettable experiences and empowering them to move with the right products.It's no easy feat, and it takes a personal touch.
We're sharing our values with the world – and spreading the feeling of 'Wow' in person.Everyone's very proud to work here.
Everyone wants to grow in the company and we always treat each other the way we want to treat our customers.
We do everything we can to make sure that we spread that passion.
When a customer comes in, we're working to build that relationship right away.What we offerOn is a place that is centered around growth and progress.
We offer an environment designed to give people the tools to develop holistically – to stay active, to learn, explore and innovate.
Our distinctive approach combines a supportive, team‐oriented atmosphere, with access to personal self‐care for both physical and mental well‐being, so each person is led by purpose.On is an Equal Opportunity Employer.
We are committed to creating a work environment that is fair and inclusive, where all decisions related to recruitment, advancement, and retention are free of discrimination.
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📌 Associate Store Leader, Bondi Junction, Sydney (New South Wales)
🏢 On-Ag-5
📍 New South Wales