We take pride in being an all‐Australian-based telco and tech business.
We don't want to be like the rest, we want to change the game and provide our customers with the best experience possible.
Just look at our reviews.In this role, you will provide first‐class support to our residential customers.
We will give you all the training you need to be able to help our customers and progress your career.This is a call‐centre based role - you will be taking inbound calls and help with anything from basic troubleshooting to fault finding.
We want to empower you to problem solve and deliver our customers the best experience possible.At Aussie Broadband we believe difference is something to celebrate.
Being advocates for Inclusion and Diversity means our team can bring their whole selves to work and allows us to better represent our customers and the communities that we serve.
As a proud Equal Opportunity Employer, supporting and celebrating difference is just one way that we demonstrate our value of 'Be good to people' everyday.Join us as we continue to grow and make a mark as the 5th largest telco in Australia!
Why work for Aussie?
Founded in regional Victoria almost 20 years ago, we are local from the ground up.
What started in a living room in Morwell, has now expanded to every corner of Australia - we're growing fast and not slowing down!
Our fantastic culture lives and breathes our values:Don't be ordinary, be awesomeThink BIGNo bullsh*tBe positive to peopleHave funWe are proud to be a B Corp Certified company, which means we're good to our people, our customers, and the planet by maintaining the highest standards for social and environmental performance, transparency, and accountability.We care about our community through our Pledge 1% commitment,



sponsorship programs and our paid staff community service leave offering.But don't just take our word for it – We have been named one of the top employers in Australia by HRD magazine.The good stuff26 weeks paid parental leave for both primary and secondary caregivers (in addition to any government‐paid leave)Discounted internet up to the value of $109 per month20% off our Mobile servicesDay to day benefits like Employee Assistance Program (EAP), discounts with big names like Origin, Specsavers, HCF and many moreCelebrating you!
With monthly rewards and recognitionInternal training and resources for you to continue to learn, grow and achieve your career goalsYearly allowance for amazing Aussie merchFitness Passport for access to multiple gyms and pools across AustraliaLet's Talk About YouIn this role, you will work 8‐hour shifts in our call centre on a rotational roster between 8am and 12am, Monday to Sunday, including public holidays.All team members are required to commit to 37.5 hours per week (full‐time equivalent).
An interest in learning about the telco industry (experience is helpful but not essential)A genuine curiosity about IT and technologyA background in accounts or customer serviceConfident computer skills and comfort with basic data entryWarm, clear communication with a collaborative, empathetic approachHow will you support our "Why?"Creating positive customer experiences while meeting service standardsSupporting customers with account and technical enquiries across multiple channelsManaging calls with care and attentionGently troubleshooting non-service-related issuesNavigating challenging conversations professionally and escalating when neededFollowing supportive help desk processes, account procedures, and privacy guidelines
#J-*****-Ljbffr

📌 Customer Service Consultant (Victoria)
🏢 Aussie Broadband
📍 Victoria