Brief DescriptionThe RoleAuto & General's Top of Funnel Program is a strategic portfolio of initiatives designed to grow quote volume and improve conversion across direct and partner brands.
The Business Analyst will own the analysis function across the program, leading requirements elicitation, process mapping, options analysis, and functional specification development through Ignite phase gates.
Operating in a complex environment with multi-system integrations and cross-divisional stakeholders (Marketing, Technology, Sales & Service, Compliance, Legal), the BA will drive analysis independently, produce investment-grade artefacts, and actively shape solution design.
Depending on the initiative, the BA will work alongside a Project Manager or operate as the sole delivery resource, owning both analysis and coordination end to end.Position AccountabilitiesDiscovery and RequirementsLead current-state analysis across program workstreams, documenting as-is processes, data flows, system landscapes, and control gapsConduct structured requirements elicitation through stakeholder workshops, interviews, desktop research, and onsite observationsTranslate business needs into well-defined user stories, acceptance criteria, and functional specifications consumable by technology delivery teamsDevelop to-be process maps and data flow documentation to support solution designIdentify and document business risks, integration dependencies, and compliance requirements as part of each Ideation phaseWhere IT system solutions are included, translate business requirements into functional and system/IT requirements and brief these to the Technology teamOptions Analysis and Business Case SupportDevelop and assess solution options, including effort, cost, and time estimates to support investment decision-makingWork closely with initiative owners and sponsors to develop business cases that address real business problemsProduce analysis and documentation that meets A&G; governance standardsSupport feasibility assessments and contribute to business case development across multiple concurrent workstreamsStakeholder EngagementBuild and maintain strong working relationships with business and technical stakeholders across Marketing, Technology, Sales & Service, Compliance, Legal, and White Label & Alliance Partner teamsFacilitate workshops and structured sessions to drive alignment on requirements and solution directionManage competing stakeholder priorities and surface trade-offs clearlyInvestigate and measure process-improvement opportunities, working with the business to recommend and implement solutionsDelivery and QualityTake accountability for assigned deliverables, ensuring effective and transparent communication with the end-to-end delivery teamLead elaboration sessions, actively contribute to sprint planning, and support the delivery team through sprintsEffectively manage issues and change requests, balancing quality with cost and timeliness impactsSupport UAT planning and execution, including developing the testing and approval process, briefing testing teams, and ensuring solutions fully meet original requirementsMonitor changes post-implementation to ensure successEnsure all documentation reflects business understanding and adheres to A&G; guidelines, including the definition of doneGovernance and Continuous ImprovementEnsure all BA artefacts meet A&G;'s delivery frameworks phase gate and definition-of-done requirementsContribute to risk registers,



change impact assessments, and relevant update papers as requiredPrepare and present training materials on new and/or existing features as requiredSupport the continuous improvement culture by remaining a positive, proactive contributor with a growth mindsetNetwork with internal and external resources to bring best practices to the programEssentialMinimum 4–6 years' experience as a Business AnalystProven experience conducting end-to-end analysis in complex, multi-system technology environmentsExperience with customer-facing digital platforms — including quoting, conversion, or self-service journeysExperience in analysing and documenting data integrations across multiple systems, including identifier mapping and data flow analysisFamiliarity with marketing technology, consent or preference management, or customer data platformsExperience working within or alongside compliance and regulatory frameworks in a regulated industryStrong skills in business process modelling, as-is/to-be mapping, requirements documentation, and functional specification writingExperience working in Agile delivery environments; comfortable with sprint ceremonies, user story writing, and backlog managementHighly DesirableExperience in financial services, insurance, or a similarly regulated direct-to-consumer businessExposure to loyalty, incentive, or gifting platformsExperience supporting business cases and governance documentationBA certification (CBAP, CCBA, or equivalent) and/or Agile certification (CSM, PSM, or equivalent)Experience with Atlassian tools (Jira, Confluence)Our PerksLocation -ToowongClose to a variety of public transport and easy parking options, the Toowong office has excellent end of trip facilities (including secure bike storage and showers), outdoor spaces and plenty of modern collaborative areas to work and connect with colleagues.Conveniently based at Toowong Village tower with views of the mountains and the Brisbane River, our location is only 4 km from the city and provides access to retail, restaurants and other amenities.The benefits of working at A&GBe; rewarded - we recognise high performance and reward our people for their hard work through bonuses and other perks.Work flexibility - with options to work from home up to two days per week.Options for leave - life happens, so we've got volunteer days, an additional paid 'ME' day, paid parental leave and the chance to purchase additional leave to cover all of the big stuff.Grow with us - we've got learning and professional development opportunities to suit everyone.Give back - our A&G; Difference program gives you the power to change our community for the better through volunteering, fundraising and donation opportunities for causes that you're passionate about.Take care of yourself - your wellbeing is important to us and our healthy mind and body hub, mental-health support and fitness discounts will help you be your best self.Celebrate the wins - we love sharing our successes and celebrating together - join us and you've got a ticket to our many on-site events throughout the year,



family fun days and annual celebrations.Save money - as well as discounts on insurance products, we've teamed up with some incredible retailers, hospitality providers and others to bring you discounts on your purchases, no matter where you are in Australia.About UsAuto & General (A&G;) is the fastest-growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers and community.
Our range of general insurance products including Car, Motorcycle, Home, Contents Pet and Travel products are delivered through our multi-award-winning brand Budget Direct and partnerships with leading brands - ING, Qantas and Coles Insurance.
We're excited about the future and we're always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia's best insurer!
Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business.
Auto & General is not responsible for any fees related to unsolicited resumes.RequirementsLead current-state analysis across program workstreams, documenting as-is processes, data flows, system landscapes, and control gapsConduct structured requirements elicitation through stakeholder workshops, interviews, desktop research, and onsite observationsTranslate business needs into well-defined user stories, acceptance criteria, and functional specifications consumable by technology delivery teamsDevelop to-be process maps and data flow documentation to support solution designIdentify and document business risks, integration dependencies, and compliance requirements as part of each Ideation phaseWhere IT system solutions are included, translate business requirements into functional and system/IT requirements and brief these to the Technology teamSummaryAuto & General's Top of Funnel Program is a strategic portfolio of initiatives aimed at growing quote volume and improving conversion across the business's direct and partner brands.
The program spans customer acquisition, marketing effectiveness, digital experience, compliance uplift, and technology capability - with each initiative contributing to a materially stronger top-of-funnel performance.
The Contract Business Analyst will own the analysis function across the program - leading requirements elicitation, current-state assessment, process mapping, options analysis, and functional specification development as initiatives progress through Ignite phase gates.
The role operates across a technically and commercially complex setting: multi-system integrations, regulatory compliance requirements, and cross-divisional stakeholder groups spanning Marketing, Technology, Sales & Service, Compliance, and Legal.
This is not a support role.
The BA is expected to drive analysis independently, produce investment-grade artefacts, and actively shape solution design alongside technology, marketing, and risk stakeholders.
Depending on the initiative, the BA will work alongside a dedicated Project Manager or operate as the sole delivery resource - owning both the analysis and the coordination of stakeholder and delivery activity end-to-end.
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📌 Business Analyst (Brisbane)
🏢 Auto & General Australia
📍 Brisbane