Job Description

S/he is responsible for supporting our customers for the selection, application / implementation, usage / functionality, quality, training, etc to support the business growth in the market. The role is critical in the rapid expansion of the technology proposition across product and services.

S/he should have industry experience and is able to provide guidance and insight into the product requirements in certain industries, and thus able to influence customer's choice / product selection.

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KEY RESPONSIBILITIES

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Product

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- Will provide application knowledge and support on key strategic product offering

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- Attend site as and when required to understand customer application and needs and provide solutions from defined product offering

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- Able to handle enquiries professionally by phone, emails, etc including walk in customers.

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- Support the market GM/Sales Manager on deep technical or industry sector related topics.

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- Build knowledge bases on prioritized products, FAQs, product comparison charts, alternative products, etc.

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- Product / Category training to sales team and customers.

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- Align and collaborate with the Product & Supplier Managers in NPI selection and prioritization.

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- Deep understanding of electrical / electronic product range, technical content, and applications.

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- Review and enhance technical documentation, schematic design, etc.

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- Measure and achieve set revenue growth objective

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- Support X Reference Team with BOM management as required

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- Provide guidance and insight into certain industry sectors in term of product requirements, challenges

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- Support Sales and marketing team on technical value propositions and solutions.

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- Identify project or spec-in opportunity with the customers / end users.

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- Work with customer end users and internal sales team to provide the skilled technical advice.

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- Support the industry trade show events and tech demos.

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- Assist marketing team with technical content including text and physical products.

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- Occasionally support customer meetings throughout the entire sales process, from opportunity identification to post sales and maintenance.

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- Contribute to responding to RFQ, creating product presentations, customer training, etc.

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- Diploma or Engineering Degree in Electronics, Electrical or Mechanical.

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- Min of 5 years of strong Application engineer/Electronics & Industrial experience in Electronics, Industrial

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- Strong communication skill, able to communicate confidently and effectively at all levels of the business

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- Being independent, self-motivated, and able to work with minimal supervision. The candidate will need to strategize, plan and execute Engineering proposal activities to meet and exceed the business targets.

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- This is primarily an individual contributor role. People management experience is not required, but experience working with other people internally and externally is important.

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- Experience working in face to face customer visits in field/on site will be advantage.

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- Able to show evidence of value-added technical spec-in, engineering advice to customers.

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- Local & multi language skills will be an added advantage.

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- Experience or practical knowledge / skills with SBC, Test & Measurement and/or Telemecanique sensors is an advantage

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📌 Technical Support Executive (Electronics/Electrical Engineer) (Sydney)
🏢 Leading
📍 Sydney