Job Description

Who we are looking for

/n

The L2 Systems Analyst is a client-facing, business and technical position responsible for managing production of Charles River IMS systems for Asia Pacific clients as part of the Charles River Software as a Service (SaaS)/Managed Services offerings, including application management for hosted and non-hosted clients.

/n

Why this role is important to us

/n

The team you will be joining is part of Charles River Development (CRD), now a part of State Street. CRD creates enterprise investment‐management software for large institutions in institutional investment, wealth management and hedge funds. Together we launched State Street Alpha in 2019, a first open front‐to‐back platform.

/n

What you will be responsible for

/n

This role will involve:

/n

/n

- working closely with clients to provide expert remote management, administration and support for client production Charles River IMS solutions;

/n

- assisting clients in optimal use of the system, user administration/privileges, and parameter configuration changes;

/n

- ensuring system availability and application/database performance tuning;

/n

- monitoring daily operational processing and providing support;

/n

- installing Charles River IMS and database software patches and version upgrades;

/n

- assisting with problem support and resolution, business continuity/disaster recovery assistance;

/n

- collaborating with Charles River colleagues to transition new clients to production;

/n

- working with vendors to deliver an integrated, seamless service to clients;

/n

- participating in development, refinement and continuous process improvement of the services;

/n

- investigating, implementing and operating third‐party tools to enhance,



automate and streamline delivery;

/n

- providing periodic out‐of‐hours support.

/n/n

What we value

/n

/n

- Experience with financial services, investment management, trading or related systems (e.g., Charles River IMS) is highly desirable.

/n

- Proven ability to partner with various internal departments to deliver superior customer service.

/n

- Experience in MSSQL Server, Oracle and/or Sybase database configuration, operations and basic administration.

/n

- Preferred: experience with servers, operating systems, networks, scripting, XML, programming languages, job scheduling software, system monitoring software and disaster recovery/business continuity.

/n

- Excellent customer service, technical troubleshooting, interpersonal, verbal and written communication skills.

/n

- Background in portfolio management and trading system applications is preferred.

/n/n

Education & Preferred Qualifications

/n

Minimum 5 years of relevant industry experience.

/n

Bachelor's degree in a technical or analytical discipline such as Computer Science, IT, Financial Engineering, Engineering, Science, Economics, Mathematics or Statistics is preferred.

/n

Japanese language proficiency would be advantageous.

/n

Additional requirements

/n

Periodic off‐hours support.

/n

Equal Prospect Employer

/n

We consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

#J-18808-Ljbffr

📌 Systems Analyst, SaaS Operations, Officer - Charles River Development (Melbourne)
🏢 State Street
📍 Melbourne