The Customer Resolution Specialist investigates and manages complex customers complaints, escalations, Ombudsman complaints, Ministerial enquiries, and other sensitive customer matters across Jacana Energy. The role conducts account investigations, identifies root causes, prepares written responses and reports, analyses trends, and works collaboratively to deliver fair and customer-focused outcomes.
The position requires strong analytical, communication, and stakeholder management skills in a quick-paced, regulated environment.
/n
Special Instructions:
/n
Aboriginal applicants will be granted priority consideration for this vacancy
#J-18808-Ljbffr
📌 Customer Resolution Specialist (Darwin)
🏢 Jacana Energy
📍 Darwin
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.