Vectiq is strengthening its IT Service Management (ITSM) capability across two key initiatives, supporting service transformation, operational uplift and governance maturity within secure environments.
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We are seeking experienced ITSM professionals to contribute to the design, implementation and optimisation of service management frameworks within complex, enterprise-scale programs.
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Roles Commencing Over the Next 3 - 6 Months
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- ITSM Consultants & Architects
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- Service Delivery Managers
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- ITSM Process Leads
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- Service Design Specialists
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- Operational Governance Specialists
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Depending on role and seniority, responsibilities may include:
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- Development and refinement of core service management disciplines including:/n
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- Incident, Problem, and Change Management
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- Service Request and Catalogue Management
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- Design, implementation and uplift of ITSM processes aligned to best practice
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- Operational readiness planning and transition-to-support activities
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- Development of governance models, reporting structures and performance metrics
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- Facilitation of service design workshops and stakeholder engagement sessions
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- Creation of service documentation, process maps and operating models
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- Identification and delivery of Continuous Service Improvement (CSI) initiatives
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- Alignment of ITSM frameworks with enabling platforms (e.g. Service Now, BMC, Jira Service Management)
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Experience & Skills
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- Demonstrated experience implementing or uplifting ITSM frameworks within enterprise environments
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- Solid working knowledge of ITIL principles
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- Experience operating within structured, governance-driven delivery environments
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- Experience within Federal Government or other secure environments highly regarded
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- Current NV1 clearance minimum (NV2 and TSPV highly regarded)
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What We're Looking For
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- Professionals who take ownership of service outcomes and operational maturity
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- Strong stakeholder engagement and communication capabilityA structured, detail-oriented approach to governance and process design
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- Interest in contributing to a growing sovereign IT services capability
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If you're interested in contributing to meaningful service management initiatives within secure environments, send me a message or apply for a confidential discussion.
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📌 Information Technology Service Management Consultant (Canberra)
🏢 Vectiq
📍 Canberra
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