Job Description

Applications Close: 02/08/2026 11:45 PM

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Overview

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Senior Tribunal Officer role in Canberra. This hybrid, full‐time position supports local and national teams, providing expert hearing, administrative, and advisory support.

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Responsibilities

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- Manage incoming email and mail correspondence.

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- Respond to telephone enquiries.

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- Respond to in‐person enquiries at the Tribunal registries.

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- Provide support for hearings.

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- Work closely with leaders, members, registrars and stakeholders to solve procedural matters, coach and support colleagues, and drive continuous improvement.

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- Deliver first‐level contact services to the Tribunal's users.

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Qualifications / Experience

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- Advanced working knowledge or ability to rapidly acquire knowledge of applicable legislation, policies, and procedures, and exercise sound judgement.

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- Demonstrated ability to provide training, guidance and quality assurance practices to support staff development.

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- Well‐developed ability to plan, organise and monitor priorities, meet deadlines, and maintain accurate records.

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- Strong written and verbal communication skills, including dealing effectively with a diverse client base and complex client situations.

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- Ability to work independently and collaboratively with other leaders to support effective team leadership and embrace change.

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Desirable

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- Tertiary qualifications or relevant experience in a similar work environment or subject‐matter expertise related to one or more of the ART's jurisdictions.

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Eligibility

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- Australian citizenship.

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- Australian Federal Police Check.

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Benefits

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- Adaptable working options, including flexitime and work from home.

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- Salary packaging options.

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- Access to holistic health and wellbeing programs, including Fitness Passport discounts to gyms, free annual influenza vaccination and eye tests.

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- Generous leave allowance, including Christmas to New Year office closure with no deduction.

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Equal Opportunity

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The Administrative Review Tribunal is an equal‐opportunity employer committed to an inclusive workplace that embraces diversity and inclusion for all employees. We encourage and welcome applications from people with disability, Aboriginal and Torres Strait Islander descent, culturally and linguistically diverse backgrounds, all genders, the LGBTQIA+ community and mature‐age people.

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Recruit Ability applies to this vacancy. Under the Recruit Ability scheme applicants will be invited to participate in further assessment activities if they choose to apply under the scheme, declare a disability and meet the minimum requirements for the job.

For more information visit https://www.apsc.gov.au/recruitability.

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We are a Circle Back Initiative Employer and commit to responding to every applicant.

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📌 Senior Tribunal Officer (Canberra)
🏢 Administrative Review Tribunal
📍 Canberra