Job Description:

Why join us?

DWF Claims Management Australia is looking for a dedicated Claims Account Manager in our Insurance Liability team. This role will be based in Melbourne or Sydney CBD on a full-time basis.

Please note, you must be legally qualified to apply i.e hold a Bachelor of Law degree

As a dedicated Account Manager, you will look after our Insurer clients which includes:

- ownership and management of a portfolio of public liability incidents and claims
- liaising with relevant stakeholders (Insurer Clients, underwriting agents, brokers, insureds, etc)
- assessing liability and financial exposure and making recommendations for the future strategy of each claim, whilst achieving a superior result for our customers.

Responsibilities

Responsibilities

- Ownership and maintenance of a portfolio of files
- Early and effective liability assessment
- Assessment and justification of reserves in line with authority levels
- Employ proactive early intervention strategies to reduce claims cost
- Develop a strategy for claim resolution
- Prioritise tasks to oversee up to 170 claim files
- Assessment of recovery prospects
- Maintain the client relationship to achieve superior results
- Communicate effectively with claimants, clients, brokers, investigators, lawyers, and insurers via written and verbal means
- Demonstrate effective negotiation and liaison techniques with clients, claimants, lawyers, brokers, insurers and service providers
- Report to and update relevant stakeholders regarding claims as required
- Facilitate regular and structured contact with clients




- Competent use of systems and processes in claim management
- Effective use of systems
- Understand and adhere to DWF Claims processes and procedures
- Understand insurance policy coverage and application.
- Support the achievement of company goals and vision
- Effective file and claim management to support DWF in meeting objectives and targets (budget, new business and existing business)
- Account retention and development of new business
- Utilise marketing and networking opportunities
- Support other team members as required

What will help you succeed in this role?

Skills And Experience

- Bachelors Degree in Law
- Accuracy, attention to detail and quality
- Time management and demonstrated ability to prioritise and multi- task
- Effective Negotiation and advocacy ability
- Strong verbal and written communication including sound telephone manner
- Computer skills - Usage of internal systems
- Drafting documents, letter writing and typing ability
- Solid analytical and dispute resolution ability
- Relationship building
- Presentation skills

Technical Skills

- Broad understanding of the Insurance industry
- Understanding of the Insurance Contracts Act




- Understanding of the Insurance Code of Practice and Privacy Code
- Understanding the role of brokers and industry stakeholders
- Interpretation of policy/clauses/exclusions
- Ability to assess quantum and reserve effectively
- Ability to identify conflicts of interest
- Understanding of Lloyd’s of London key processes

What we offer

At DWF, we deeply appreciate the significance of offering a comprehensive rewards package that extends beyond a basic salary. Our commitment is to ensure that each member of our team not only feels valued but is also duly rewarded throughout their tenure with us. Upon joining our organisation, you will have the opportunity to select from a diverse array of benefits, allowing you to carefully tailor a package that perfectly aligns with your individual needs and those of your family. In addition to our standard benefits, we offer a wide range of flexible perks and robust well-being programs.

Our recruitment process upholds the highest standards of fairness and engagement. It includes comprehensive interviews and, at times, a written assessment, an assessment day, or presentation. We aim to create a positive experience for all candidates and offer any adjustments or additional support.

About us

DWF is a global legal business providing Complex, Managed and Connected Services. We empower people to be themselves within an inclusive and supportive environment, enabling everyone to achieve their full potential in line with their abilities and career aspirations.

📌 Account Manager - Insurance Liability (Melbourne)
🏢 Dwf
📍 Melbourne