Job Description

Job Context

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Simpro is entering an exciting phase of growth, and in 2026 we're doubling the size of our Customer Success organisation. With a rapidly expanding global footprint and product suite, we're hiring multiple Account Managers to join our high-performing team.

This is a fantastic opportunity to step into a role where you'll own a large customer portfolio, drive meaningful outcomes, and grow your career in a fast-paced SaaS environment. This is a true Account Management role – you'll take ownership of renewals, strengthen customer relationships, and uncover growth opportunities across a portfolio of SMB and Mid-Market customers.

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What You'll Do

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- Own renewals & reduce churn/n

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- Manage end-to-end renewals across a large portfolio with consistency and accuracy

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- Proactively identify at-risk customers through outreach and usage insights

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- Maintain clear, reliable renewal forecasts and pipeline visibility

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- Identify growth opportunities/n

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- Spot and act on expansion opportunities (users, modules, training)

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- Partner with customers to unlock additional value from the Simpro platform

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- Contribute to revenue growth while maintaining a strong customer-first mindset

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- Operate with structure & discipline/n

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- Follow established playbooks, cadences, and processes

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- Maintain excellent CRM hygiene and account records

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- Manage a high-volume portfolio with solid organisation and attention to detail

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- Build strong, practical relationships/n

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- Engage with time-poor, operational customers in a clear and direct way

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- Translate product features into simple, tangible business outcomes

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- Build trust through consistency, reliability, and genuine care

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What You'll Bring

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- Experience in Account Management, Customer Success, or Renewals within SaaS

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- Proven track record managing renewals and reducing churn across a large portfolio (100+ accounts)

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- Experience working with SMB or Mid-Market customers, ideally in operational or trade-based industries

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- Strong commercial instincts with the ability to identify and act on growth opportunities

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- High level of process discipline and ability to follow structured workflows

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- A driven, outcomes-focused mindset with the ability to thrive in a scaling business

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What We Can Offer You

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- Novated leasing via salary packaging

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- Employee Assistance Program (24/7 confidential support on relationships, bereavement, finances)

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- Generous Parental Leave Program

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- Paid Volunteer Leave Days

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- Public Holiday Exchange Scheme

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- Delicious, free, chef-prepared lunch 3 days per week on site

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- Talent Referral Program – get rewarded for referring a friend to join our team!

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- Casual dress and relaxed office environment

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- Fun team camaraderie and events

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- Opportunities for career progression and development

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- Diverse training & internal networking opportunities across all of our product lines

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- Service recognition awards

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Our Core Values

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- We Are One Team

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- We Are Customer Centric

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- We Are Growth Minded

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- We Are Accountable

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- We Celebrate Success

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Equal Employment Opportunity

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Simpro, Aro Flo, Big Change & Clock Shark are equal‐opportunity employers with a best‐of‐class onboarding program and supportive team environments. We embrace and support cultural diversity and Equal Employment Opportunity. Aboriginals, Torres Strait Islanders and minority groups are encouraged to apply.

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📌 Account Manager (Multiple Roles Available) | Growth & Expansion (Brisbane)
🏢 Simpro Software
📍 Brisbane