Job Description

Hammond Care Home Care are actively looking for an experienced Full-time Workforce Planning & Optimisation Manager to join their team located in St Leonards NSW.

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About the role

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The Workforce Planning & Optimisation Manager is responsible for strengthening workforce planning, onboarding and service flow to improve the scalability, efficiency and sustainability of Home Care services. Working closely with the Care Operations Manager and Workforce Scheduling Manager, the role provides demand and capacity insight, identifies improvement opportunities and supports the development of more effective workforce and service models.

The role focuses on planning, analysis and continuous improvement, and does not own day‐to‐day care delivery or current roster execution.

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Essence of the role

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- Demand & Capacity Planning: Develop demand forecasts and workforce capacity models to support forward planning and identify risks.

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- Workforce Modelling & Optimisation: Analyse workforce utilisation, scheduling patterns and service performance to improve efficiency and scalability.

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- Onboarding & Service Flow Improvement: Improve the flow from intake to service commencement to reduce delays and service gaps.

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- Performance Insight & Reporting: Provide clear insights to support operational decision-making and performance improvement.

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- Systems & Process Improvement: Identify and implement improvements to systems, data use and operational processes.

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About You

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- Commitment to engage and align with Hammond Care's Christian Mission, Motivation and Mission in Action.

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- Significant experience in workforce planning, operations or service delivery.

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- Strong analytical capability and ability to translate insight into action.

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- Experience driving operational improvement and influencing stakeholders.

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- Sound understanding of workforce utilisation and service delivery environments.





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- Exposure to workforce management and scheduling technologies.

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- Tertiary qualifications in health, business, operations, or a related discipline.

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- Robust interpersonal and communication skills with key stakeholders.

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- Knowledge of aged care compliance and administrative processes (desirable).

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- Ability to work both independently and collaboratively.

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Benefits

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- Market leading remuneration Salary packaging; $15,900 annually for living expenses, plus up to $2,650 each year for entertainment benefits.

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- Additional training & career development opportunities.

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- Leave benefits – purchased additional annual leave.

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- Reward and Recognition Program.

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- Fitness Passports: Full facility access can include gyms, group classes and pools for yourself and your family.

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- Free independent, confidential counselling services, wand wellbeing resources available through our Employee Assistance Program (EAP) for all employees.

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- Exclusive discounts at MyCar; Servicing, Brakes, Repairs, and Tyre Care Plans.

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- Exclusive commercial discounts for JB HI-FI, The Good Guys, Optus, Dell and Samsung.

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Hammond Care is committed to creating an inclusive workplace that promotes and values diversity and inclusion. We strive on creating an equal employment environment where everyone from any background can be themselves.

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All short-listed applicants for these positions will be asked to consent to a criminal record check and reference checks.

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We provide expert aged care,



home care, dementia care and palliative care for older people, regardless of circumstances, beliefs, background or financial situation, led by our not-for-profit, Christian foundations and backed by research and clinical expertise.

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We've been caring for people for over 90 years, recruiting and developing passionate team members who can support older people through some of life's most difficult circumstances. Whether it's in our innovative residences, our hospitals, or at home, from the most complex situations to just offering a little help, we bring the same skill, experience and compassion to all we do.

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It's not just care, it's Hammond Care. We recognise and celebrate individuals who go above and beyond in their work. Our Mission in Action Awards honour outstanding contributions, while our Service Awards acknowledge the dedication of employees who have been with us for many years.

Frontline team members benefit from training in our industry-leading care model, as well as specialised courses in dementia and palliative care.

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We also offer generous scholarships for higher education, along with programs designed to develop leadership and management skills. Plus, enjoy a $1,000 bonus for successful employee referrals. As a registered charity, we offer salary packaging that allows you to have up to $15,900 of your income tax free, along with the ability to spend up to $2,650 on accommodation, meals, and entertainment, all tax free.

Pay less tax on your income and increase your take‐home pay with these fantastic benefits! Enhance your wellbeing with Fitness Passport, offering discounted access for you and your family to local gyms, pools, and fitness centres. When you need additional support, our Employee Assistance Program provides free, confidential counselling sessions, ensuring you have the resources to thrive.

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📌 Workforce Planning & Optimisation Manager (Bendigo)
🏢 HammondCare International
📍 Bendigo