The Department of Families, Fairness and Housing (DFFH) works hard to create equal opportunities for all Victorians to live a safe, respected and valued life.

Our areas of focus are child protection, housing, disability, the prevention of family violence, multicultural affairs, LGBTIQA+ equality, veterans, women and youth. The work we do benefits thousands of Victorians, particularly those who are disadvantaged and vulnerable.

We work in a variety of community-based settings, including people's homes, residential facilities and secure settings across metropolitan, rural and regional Victoria.

We are committed to developing and supporting a workforce that is well equipped and highly motivated. All jobs can be worked flexibly, and we encourage applications from Aboriginal and Torres Strait Islander people and people from diverse backgrounds and abilities.

If you're having any trouble viewing this ad and would like it or any attachments in an accessible format (such as large print), please don't hesitate to get in touch with the contact person listed on the ad.

For more information on working with us and our recruitment process, please visit Department of Families, Fairness and Housing Victoria | Jobs (www.dffh.vic.gov.au/jobs)

Job Details

Department: Department of Families, Fairness and Housing Work Type: Fixed term - full time Job Function: Community Services Classification: HSO2 Work Location: Melbourne - Western Metro Reference: VG/DFFH/COPL/00379620A Closing Date: 17-Aug-2026 Salary Range: $81,496 - $98,955 Job Duration: Fixed term until: 11-DEC-2026 Attachments: (Word, 133KB)
Position Description

Contact: Jak Dawson




(phone hidden) [email protected]

Position Details

THE ROLE

The Housing Services Officer role is a client facing position which supports the delivery of the Department of Families, Fairness and Housing's housing program and play a vital role in supporting client-centered services to individuals and families who seek housing assistance or reside in public housing.

Housing Services Officers are part of a network of community workers and organisations that share the responsibility for working with vulnerable people to promote and support their wellbeing. Based in offices across the state, the role undertakes a range of tasks relating to tenancy and property management and the provision of housing advice and assistance.

Housing Services Officers at Classification 2 are fully competent across the assigned housing functions and apply well-developed skills in all areas. They may be required to be a local reference point in processes and procedures for less experienced staff and to will work in an workplace under general supervision.

ACCOUNTABILITIES INCLUDE

- Assess client's needs and provide advice on housing options from a range of established policy, procedures and standards.




- Prepare routine cases with well established procedures and represent the Department at Victorian Civil Administrative Tribunal (VCAT).
- Apply early intervention strategies to sustain tenancies.

Please open the position description to read more.

HOW TO APPLY

Applicants are encouraged to apply online. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats.
Applicants are required to submit a CV and Cover Letter (max 2 pages) outlining their suitability to the role in line with the Key Selection Criteria.
Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process.
Preferred candidates will be required to complete pre-employment screening, including a national police check and misconduct screening.

For more information on working with us and our recruitment process, please visit Department of Families, Fairness and Housing Victoria | Jobs (www.dffh.vic.gov.au/jobs)

Please apply to submit your interest in this position.

Job details Department: Department of Families, Fairness and Housing
Job Reference: VG/DFFH/COPL/00379620A
Location: Melbourne - Western Metro
Work Type: Fixed term - full time
Job Function: Community Services
Classification: HSO2
Salary Range: $81,496 - $98,955
Job Duration: Fixed term until: 11-DEC-2026
Date posted: 03-Aug-2026
Application Close Date: 17-Aug-2026
Attachments: (Word, 133KB)
Position Description

Contact:

Jak Dawson

(phone hidden) [email protected]

📌 Tenancy and Property Officer (Melbourne)
🏢 State Government Of Victoria
📍 Melbourne