About UTS

At UTS, we're a young, globally recognised university known for doing things differently. Based in the centre of Sydney, we work closely with industry, government, and the community to focus on outcomes that matter. Our strength lies in how we bring creativity, technology and innovation together to make a practical difference. We're Australia's leading young university and consistently sit within the top 100 universities globally, a reflection of the scale of our ambition and the contribution of our people. When you join UTS, you become part of a community that values inclusion, supports access to education, and works towards positive change in society.

About the Team

Industry Skills and Learning sits within External Engagement and Partnerships and supports the delivery of industry-facing educational and training activities, such as bespoke and modular enterprise learning programs and short-form professional and executive education, in collaboration with partners and faculties.

Job Purpose

This role supports the delivery of industry-facing education and training offerings through coordination of technology platforms and provision of customer service and learner support. It contributes to consistent, high quality learner experience and continuous improvement across the learning lifecycle.

There are two opportunities available for the role.

Detailed Description

Role Responsibilities

Support operational delivery of enterprise and short form learning offerings.

Coordinate platform activities including enrolments,



course setup and learner communications.

Respond to learner enquiries and manage issue resolution across systems.

Coordinate learner onboarding and support processes.

Manage feedback surveys and contribute to analysis of learner data.

Maintain records and support compliance and quality assurance processes.

Skills, Attributes and Knowledge

Strong communication and collaboration skills across teams.

Ability to coordinate processes across multiple systems.

Analytical ability to interpret learner feedback and data.

Attention to detail and ability to manage competing priorities.

Knowledge of digital learning platforms and operational processes.

Understanding of governance, policy and quality assurance practices.

Experience

Experience coordinating operational processes in a complex environment.

Experience supporting and maintaining digital systems and user support.

Experience working across multiple stakeholders.

Experience contributing to collaboration across academic or skilled groups.

Qualifications

A degree with subsequent relevant experience, or an equivalent combination of experience and education.

Refer to the position description for more detail.
Remuneration/Salary

What We Offer

Base Salary Range: $109,014 - $120,596 (HEW7) plus 17% superannuation (pension).

The position is full time and will be made on a continuing basis.

UTS staff also benefit from a wide range of include flexible work practices, generous parental leave and salary packaging opportunities.

📌 Coordinator, Platforms and Learner Experience (Sydney)
🏢 University Of Technology Sydney
📍 Sydney