9D Care is an NDIS-registered provider delivering in-home and community support services across Melbourne and other parts of Australia. We are known for fast service commencements, reliable support worker matches and responsive communication with participants and referrers.

We support people with disabilities to live independently and achieve their goals. With a strong focus on relationships, reliability and quality service delivery, 9D Care currently supports 220+ participants and their families across the community.

About the Role

We are seeking Full-Time Care Coordinator (Regional Area Coordinator) to manage day-to-day coordination of participant services across Greater Melbourne.

You will act as the central point of contact between participants, families, support workers, Support Coordinators, allied health professionals and internal teams, ensuring services are well planned, consistently delivered and compliant with NDIS Practice Standards.

This is a field-based coordination role that combines:

- Regular participant visits

- Service onboarding and compliance

- Rostering stability

- Incident management

- Stakeholder relationship building

- Operational coordination

Key Responsibilities

Participant Intake & Onboarding

- Conduct intake discussions to understand participant goals, risks and preferences

- Prepare service agreements and complete compliant onboarding documentation

- Set up structured and reliable support rosters

Participant Visits & Service Monitoring

- Conduct regular home and community visits for the participants

- Monitor service quality and participant satisfaction

- Collect feedback and address concerns proactively

Workforce Coordination & Rostering

- Match suitable support workers to participant needs

- Maintain stable rosters and manage short-notice changes

- Communicate staffing requirements to the internal recruitment team

Quality, Documentation & Compliance

- Ensure accurate case notes,



incident reports and feedback records

- Uphold NDIS Practice Standards, safeguarding and privacy requirements

- Ensure participant files remain compliant and up to date

Incident Management

- Respond to incidents occurring during support shifts

- Coordinate follow-ups, risk mitigation and communication with stakeholders

Stakeholder Relationship Management

- Maintain strong relationships with participants, families, Support Coordinators and clinicians

- Build new referral networks and community partnerships

- Provide service updates and resolve issues efficiently

Training & Support

- Guide support workers on service expectations, documentation and person-centred practices

- Support continuous improvement in service delivery

Continuous Improvement

- Track participant outcomes

- Suggest improvements to processes and service quality

What You’ll Bring

- Qualification in Community Services, Social Work, Mental Health or related field (or relevant experience)

- Experience in NDIS coordination, rostering or client relationship roles

- Familiarity with CRM systems such as MYP, Brevity, ShiftCare or similar

- Solid communication, empathy and problem-solving skills

- Ability to manage competing priorities in a fast-paced environment

- Good administrative and Microsoft Office skills

- Current First Aid & CPR (or willingness to obtain)

- NDIS Worker Screening Check and Working With Children Check (or willingness to obtain)

- Valid Driver’s Licence and reliable vehicle

- Full Australian working rights

Why Join 9D Care

- Supportive team culture and practical leadership

- Laptop, phone and kilometre reimbursement provided

- Paid training and professional development

- Real impact through stable worker matches and visible participant progress

- Career pathways into senior coordination, operations or quality roles

Location & Hours

Full-time permanent role based in Melbourne with travel across Greater Melbourne as required.

📌 Care Coordinator (Truganina)
🏢 9D Care
📍 Truganina