Alfa Medical & Skin Clinic is seeking an experienced Medical Receptionist to join our friendly and professional team. We are looking for a reliable, organised, and patient-focused individual who has previous experience working in a medical practice environment.
This role is ideal for someone who enjoys working in a busy general practice, providing excellent patient service, and supporting doctors, nurses, and the wider practice team.
About the Role
The successful applicant will be responsible for providing high-quality reception and administrative support, ensuring smooth daily operations and an excellent patient experience.
Key Responsibilities
- Greeting and assisting patients in a qualified and welcoming manner.
- Managing appointments, recalls, and patient enquiries.
- Answering incoming phone calls and handling patient requests efficiently.
- Processing Medicare, DVA, private billing, and EFTPOS payments.
- Managing referrals, incoming correspondence, and medical documents.
- Maintaining accurate patient information and confidentiality.
- Supporting doctors and nurses with administrative tasks.
- Using medical software systems efficiently.
- Following practice policies, privacy requirements, and accreditation standards.
Essential Criteria
- Previous experience as a Medical Receptionist in a general practice setting.
- Strong knowledge of Medicare billing and general practice workflows.
- Excellent communication and customer service skills.
- Ability to multitask and remain calm in a busy environment.
- High attention to detail and accuracy.
- Professional presentation and a positive attitude.
- Ability to work independently and as part of a team.
Desirable Skills
- Experience with Best Practice software.
- Experience with Healthengine, online bookings, recalls, and reminders.
- Knowledge of general practice accreditation requirements.
- Experience assisting with chronic disease management and preventive health administration.
What We Offer
- Permanent Part-Time or Casual employment opportunities.
- Supportive and friendly team environment.
- Modern general practice setting.
- Competitive remuneration based on experience.
- Opportunity for ongoing professional development.
How to Apply
Please submit your:
- Cover letter outlining your medical reception experience
- Current résumé
- Two professional referees
Applications can be emailed to [*******@alfamedical.com.au].
Only shortlisted candidates will be contacted.
Alfa Medical & Skin Clinic is committed to providing high-quality healthcare and a positive workplace culture.
📌 Medical Receptionist (Cairns North)
🏢 Alfa Medical and Skin Clinic
📍 Cairns North
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