- Join a rapidly growing Australian offshoring business — with real career and growth opportunities as we scale

- Own a portfolio of Australian client relationships from day one — real autonomy, real impact

- Bring your account management and recruitment/HR background into a role built around empowering people, not just process

We're looking to hire a new Account Manager to join our team, because we're growing fast! You'll take ownership of a group of Australian client relationships — from the moment a placement is made, right through to renewal and growth.

About the Business

At Access Offshoring, we connect great talent with great businesses to enable growth and transform futures. We specialise in building offshore teams in the Philippines that deliver Australian businesses capability, cost savings and support them to scale.

We're well on our way towards our vision to become the most well-known offshore recruiter in Australia and the workplace of choice in the Philippines. We don't just fill roles — we find incredible talent and partner with industry leading Australian businesses supporting them to design scalable, sustainable workforce solutions.

About this Exciting Role

This is a varied, relationship driven role. You'll be the trusted point of contact for a portfolio of Australian business owners and the Filipino professionals placed with them — helping both sides build a robust, productive working relationship from day one.

You'll take full ownership of your portfolio's success: understanding your clients' businesses and workforce needs, spotting and resolving issues early, guiding clients through everyday performance conversations, and identifying opportunities to grow existing accounts.

Specifically, you'll:





- Own the relationship for your portfolio of Australian clients and their placed Filipino team members from the point of placement

- Help new placements start strong through clear expectations and success measures for both the client and the team member

- Run regular check-ins with clients and team members to understand how each working relationship is tracking

- Keep a close eye on account health — client satisfaction, team member engagement, performance and retention

- Guide clients through everyday feedback and performance conversations, knowing when and how to bring HR in

- Spot and progress opportunities to grow your existing accounts

- Work closely with Sales, Recruitment, HR and you’ll have an Account Support Officer working closely with you on your accounts

This is a fast-paced, metrics driven role for a commercially minded account manager who is looking for their next career step working in a hybrid role based out of our Indooroopilly office.

More about YOU

We're looking for someone who can:

- Bring 3–5 years' experience in account management, client success, relationship management or a similar client-facing role within a service based business

- Demonstrate a track record of owning client relationships end-to-end — satisfaction, issue resolution and proactive problem solving

- Bring experience in recruitment, HR or the employee lifecycle — understanding what it takes to place, onboard, manage performance conversations with, and support a team member through their journey





- Show strong confidence and commercial acumen to guide Australian business owners and leaders across a broad range of industries

- Communicate confidently (written and verbal) both internally and externally

- Work in a disciplined way within our processes, keeping our systems accurate and up to date

- Bonus points if you also have experience in offshoring, outsourcing or BPO

What's in it for You

You'll enjoy a workplace that offers:

- The chance to be part of a fast growing business, led by an award-winning female CEO who leads with vision, energy and heart

- A highly collaborative, energetic team culture where your ideas and initiative are heard and valued

- Real ownership of a portfolio of clients, and a direct role in their success and growth

- The opportunity to build genuine, long-term relationships with Australian business owners and Filipino professionals

- A competitive salary package, based on your experience

- A great hybrid rhythm — Tuesdays and Thursdays together in our Indooroopilly office, with three days working from home

Next Steps

If this sounds like you, we'd love to hear from you. Please attach a cover letter with your CV addressing the following questions

1. Tell us about your account management or client relationship experience, including what does ‘owning’ a client relationship mean to you?

2. Tell us about your experience in recruitment, HR or supporting the employee lifecycle?

3. This role is metrics and systems driven. Tell us about your experience working with a CRM and within processes and systems?

4. Why does a role in the BPO industry appeal to you?

5. What are you currently being paid, and what are your salary expectations for this role?

6. What is your availability and notice period to start?

7. Anything else you’d like us to know?

📌 Account Manager – Client Relationships & Growth (Brisbane)
🏢 Access Offshoring
📍 Brisbane