Who are we?

Tecala is one of Australia’s most awarded and fastest-growing ICT managed services providers. We’re a certified Great Place to Work, a repeat name on Australia’s Best Workplaces in Technology list, and a top-ranked performer in the global MSP 501 — recognised as the leading Australian mid-market Managed Service Provider.

We partner with progressive, forward-thinking organisations that share our belief that technology should make business bolder, faster and smarter. We’re just as invested in your growth as we are in our own — and we think the two should go hand in hand.

About the role

This is a hybrid role — part high-calibre Executive Assistant, part technical coordinator — supporting our Chief Operating Officer, whose remit spans operations as well as the technology-leadership functions of the business. You’ll keep the COO organised and a step ahead of the day, while also rolling up your sleeves on the technical and operational work that keeps a modern MSP moving.

One day you might be preparing board and leadership reporting, coordinating across service delivery, projects and vendors, and shaping the COO’s week; the next you could be building an automation, enabling the team via SharePoint, or piloting a new AI workflow for the wider team. Exposure to and enthusiasm for Large Language Models (LLMs) is essential — you’ll be an early adopter and internal champion for how we put AI to work.

It’s a genuinely broad brief, ideal for someone with a strong Microsoft background who’s ready for a change or wider exposure — a service desk or support professional, a technical coordinator, or a technically-minded EA who wants a seat close to the executive table and room to grow.

Key responsibilities will include (but are not limited to):

Executive support & organisation

- Proactively manage the COO’s appointments priorities,



protecting focus time and keeping commitments on track.

- Prepare agendas, papers, presentations and minutes for board, leadership and client meetings, then follow through on actions.

- Act as a trusted gatekeeper and first point of contact, coordinating across the leadership team, staff, clients and vendors.

Technical & MSP coordination

- Coordinate technical and operational tasks on the COO’s behalf across service delivery, projects, procurement and vendors.

- Maintain documentation, runbooks and knowledge in Microsoft 365 (SharePoint, Teams, OneNote), keeping information accurate and easy to find.

- Help track initiatives, licences, assets and vendor activities, chasing updates and flagging risks before they become issues.

AI adoption & automation

- Use LLMs, Microsoft 365 Copilot & Tecala’s own Agentverse daily to draft, summarise, research and streamline the COO’s workload.

- Pilot, document and champion practical AI and automation workflows, helping the wider business adopt them safely and well.

- Build lightweight automations (e.g. Power Automate) to remove repetitive manual work.

Reporting & communications

- Produce clear, accurate reports, dashboards and updates for leadership and clients, on time and to a high standard.

- Draft professional correspondence and communications in the COO’s voice.

What we're looking for

Required skills and experience

- Genuine, hands-on exposure to LLMs (e.g. Copilot, ChatGPT, Claude) and a real enthusiasm for adopting AI — this is a must.





- A strong Microsoft focus, with confident, practical skills across Microsoft 365 — Outlook, Teams, SharePoint, Word, Excel and PowerPoint; Power Platform, Azure or Networking familiarity is a plus.

- Exceptional organisation, time management and attention to detail, with the ability to juggle competing priorities and deadlines.

- Excellent written and verbal communication, and the discretion to handle confidential information with care.

- A proactive, resourceful, can-do mindset — comfortable working independently and taking the initiative.

- Experience in an MSP, ICT or technology environment is highly regarded; a support, coordinator or technical EA background looking for broader exposure is a great fit.

What we can offer you

● A supportive, inclusive, Outstanding Place to Work certified environment.

● Paid birthday leave and health & wellbeing days.

● Ongoing learning & development, plus paid certifications and study support.

● Clear career pathways and the chance to broaden your career beyond a traditional role.

● Reward & recognition program and an employee referral bonus.

● Hybrid and flexible working.

● Employee discounts and an Employee Assistance Program (EAP).

Note: As an essential part of our hiring process, you will be required to undertake a National Criminal History Check.

How to apply

If you’re excited about the opportunity to make a difference — and you meet the musts and tick some maybes — apply now. Please include a cover letter and CV to support your application.

No agencies, please.

We foster a work environment that is inclusive and diverse, where our people can be themselves. Every idea and perspective is valued, and we welcome applications from suitably qualified candidates across the range of underrepresented communities.

📌 Technical Coordinator & Executive Assistant (Sydney)
🏢 Tecala Ict Pty
📍 Sydney