Advisor Regulatory Operations

Division Name: Licensing and Accreditation, Building Commission NSW
Grade: Clerk Grade 7/8
Location: Parramatta (hybrid)
Term: Full Time Temporary to 30 June 2027 (with possibility of extension)

About the Building Commission NSW

Building Commission NSW was established after the NSW Government recognised the substantial progress made by Fair Trading and the Office of the Building Commissioner in delivering once-in-a-generation reforms of the building and construction industry. The new commission will not only be the industry regulator, but also a collaborator with consumers and industry to ensure standards, capabilities, capacity and resilience continue to be lifted across the sector to deliver quality homes and meet the state's housing targets.

Building Commission NSW is an outstanding place to work due to its commitment to innovation, collaboration and professional development. With a focus on transparency and accountability, the commission cultivates a culture of integrity and responsibility.

Those who join the organisation can be confident in contributing to meaningful work that positively impacts the built environment and the greater community, making it an exciting and fulfilling place to build a career.

This is a fantastic opportunity to join the next phase of the Building Commission within NSW. https://www.nsw.gov.au/housing-and-construction/building-commissioner

About the role

An exciting opportunity has arisen for Advisor Regulatory Operations (ARO) within Building Commission NSW's Licensing and Accreditation Directorate.

Reporting to the Senior Business Coordinator, this role will support the delivery of process transformation and business improvement initiatives aimed at enhancing licensing assessment processes. Working closely with operational teams and stakeholders, the ARO will assist in identifying process improvement opportunities, documenting business requirements, analysing workflows, and supporting the design and implementation of improved assessment solutions.

The role is suited to an individual with an extensive knowledge of licensing application and assessment processes and a passion for innovation and continuous improvement. The ARO will contribute to initiatives that streamline assessment activities, reduce processing times, improve service delivery, and support regulatory efficiency.

In this role, you will:

- Demonstrate experience in effectively interpreting and applying a wide range of legislation, regulations, policies and case law including the Home Building Act 1989, the Design and
- Building Practitioners Act 2020,



and any other relevant legislation, to provide accurate advice, support decision-making and ensure consistent and compliant assessment outcomes.
- In-depth knowledge of licensing application and assessment processes, with the ability to identify opportunities for process improvement and increased efficiency.
- Experience supporting process transformation and continuous improvement initiatives, including process mapping, workflow optimisation, and business process redesign.
- Strong analytical and problem-solving skills, with the ability to gather, interpret and document business requirements and translate them into practical solutions.
- Ability to analyse data and performance metrics to identify trends, process bottlenecks, and improvement opportunities.
- Demonstrated capability to support change management and business readiness activities, fostering adoption of new technologies and ways of working.
- Strong stakeholder engagement and collaboration skills, with the ability to work effectively across operational, business, policy, and technology teams.
- Excellent written and verbal communication skills, with the ability to prepare clear documentation, reports and draft business requirements.

To be successful in this role, you will require:

- In-depth expertise of the Home Building Act 1989, the Design and Building Practitioners Act 2020 and other relevant legislation/ Act.
- In-depth knowledge of licensing application and assessment processes.
- Ability to identify opportunities for process improvement.
- Solid organisational skills, with the ability to manage competing priorities and deliver results in a fast-paced environment.
- Proven experience working on projects and initiatives, effectively managing competing priorities and ensuring outcomes are achieved within agreed timeframes.
- Experience supporting business improvement, process transformation, or process optimisation initiatives that enhance operational efficiency and customer outcomes.
- The ability to interpret and apply relevant legislation, policies and procedures to support informed and consistent decision-making.
- Excellent stakeholder engagement and communication skills, with the ability to collaborate effectively across operational,



regulatory, policy and technology teams.

Learn more: Please review the Role Description. For enquiries regarding this role, please contact Nupur Sharma at ••••@customerservice.nsw.gov.au.

How to apply

- Submit an up-to-date CV (maximum 5 pages) and a brief cover letter (maximum 2 pages)
- Combine your CV and cover letter into a single document when submitting your application
- Ensure your application clearly outlines how your skills and experience align with the requirements of the role

For any recruitment related queries please contact Talent Advisor, Afrah via ••••@customerservice.nsw.gov.au

Salary Grade 0708, with the base salary for this role starting at $116,981 base plus superannuation

Click Here to access the Role Description . For enquiries relating to recruitment please contact Afrah Saied via ••••@customerservice.nsw.gov.auservice.nsw.gov.au.

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.

Closing Date: Tuesday, 18 August 2026 (09:59am)

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 •••• •130 or ••••@customerservice.nsw.gov.au.

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📌 Advisor Regulatory Operations (Parramatta)
🏢 NSW Department of Customer Service
📍 Parramatta