The Business Development / Account Manager is responsible for driving sustainable revenue growth by developing new business opportunities, strengthening key client relationships and expanding our clients preventative maintenance portfolio across the strata, commercial, industrial and facilities management sectors.

This role combines strategic sales, account management, quoting, customer relationship management and preventative maintenance contract development. The successful candidate will become the primary point of contact for major accounts while identifying and securing new long-term clients.

Key Responsibilities

Business Development

- Identify and secure new strata, commercial, industrial and facilities management clients.
- Develop strategic relationships with property managers, building managers, facility managers and procurement teams.
- Conduct regular face-to-face client meetings and networking visits.
- Generate recent preventative maintenance contracts.
- Increase service and installation opportunities within existing accounts.
- Develop opportunities through cold calling, email campaigns and referrals.
- Attend site meetings and represent company professionally.

Key Account Management

Manage and grow relationships with major accounts including:

- Commercial Property Managers
- Industrial Property Owners
- National Retail Groups
- Government and Education Clients

Responsibilities include:

- Regular account reviews
- Identifying additional service opportunities
- Ensuring high customer satisfaction

Preventative Maintenance Program

Take ownership of companies Preventative Maintenance Division by:

- Identifying buildings suitable for preventative maintenance agreements.
- Preparing and issuing preventative maintenance proposals.
- Coordinating PM schedules with the Service Team.
- Maintaining the PM master register.




- Ensuring service reports, photos and recommendations are sent promptly after each visit.
- Growing recurring maintenance revenue

Quotation Management

- Review and issue quotations prepared by technicians.
- Submit quotations through client portals and directly to customers.
- Follow up all outstanding quotations.
- Convert opportunities into approved works.
- Maintain CRM records and customer follow up schedules.

Strategic Sales Growth

Develop business within existing clients by promoting:

- Preventative maintenance agreements
- Safety upgrades
- Compliance works
- Access control systems
- Automatic doors
- Fabrication projects

Coordinate company compliance requirements including:

- CM3
- Site360
- Contractor registrations
- Licences and certifications
- Ensure everything remains compliant for national account opportunities

Internal Collaboration

Work closely with:

- Service Manager
- Operations Team
- Accounts Department
- Directors

(Assist in ensuring customer expectations are exceeded from enquiry through to project completion)

New Business

- Minimum 10 qualified new client meetings each week.
- Minimum 5 new account opportunities added to pipeline weekly.

Client Retention

- Maintain high customer satisfaction.
- Increase revenue from existing key accounts.

Account Growth

- Develop strategic relationships with major strata groups and facilities management companies.
- Expand service offerings across existing portfolios.

Skills Experience

- Proven Business Development and Account Management experience.
- Strong sales and negotiation skills.
- Experience within Building Services, Construction, Facilities Management or Strata preferred.
- Strong organisational and time management abilities.
- Ability to build long‑term business relationships.
- Confident using CRM software and Microsoft Office.

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📌 Business Development Account Manager (Bankstown)
🏢 Wow Recruitment
📍 Bankstown