We are seeking a highly organised Operations Coordinator to support the execution of compliance, case management and operational processes within a regulated environment.
This role plays a key part in ensuring accurate documentation, timely response tracking, stakeholder coordination and adherence to service level agreements across a range of operational and compliance activities.
Key Responsibilities
- Create, maintain and update case files across the full case lifecycle, ensuring all records are accurate, complete and centrally stored
- Manage documentation associated with compliance, show cause, remediation, termination and dispute processes
- Monitor shared mailboxes and coordinate the management of incoming responses and correspondence
- Track response deadlines and key milestones to ensure adherence to established SLAs and compliance requirements
- Categorise responses, update tracking systems and maintain audit-ready records of all case activities
- Coordinate workflows across multiple stakeholders to ensure seamless progression of cases and operational activities
- Support the preparation and distribution of notifications, documentation and compliance communications
- Provide accurate reporting and status updates to support operational decision making and case management activities
- Liaise with internal stakeholders to ensure information is captured, communicated and actioned in a timely manner
- Support operational governance by maintaining process compliance, documentation standards and service level commitments
About You
- Experience in operations coordination, workflow administration, case management or a similar support function
- Strong organisational skills with exceptional attention to detail and documentation accuracy
- Ability to manage multiple priorities, deadlines and competing workloads in a fast-paced environment
- Experience working with shared mailboxes, tracking systems and document management platforms
- Strong written and verbal communication skills with the ability to engage a range of stakeholders
- Demonstrated ability to coordinate activities across multiple teams and business functions
- Experience supporting compliance, governance or regulated business processes is highly desirable
- Ability to work autonomously while maintaining high levels of accuracy, accountability and professionalism
- Strong problem-solving skills and the ability to identify process improvements and efficiencies
- Proficiency with Microsoft Office applications and operational reporting tools