Rate of Pay: $43.93 per hour ($32.75 during training), plus superannuation

About the role

Sydney Symphony Orchestra is recruiting Customer Relations Representatives for our busy subscriptions season, September through November.

This is seasonal work with the potential — but not a guarantee — of ongoing casual shifts beyond the season.

You'll be part of a small, committed team that shapes how our audiences experience SSO. Whether it's a first-time concertgoer booking a single ticket or a long-standing subscriber renewing their seats, our Customer Relations Representatives are the voice of the orchestra.

About SSO

The Sydney Symphony Orchestra has been performing in Sydney and around the world for over 90 years, presenting some of the greatest names in classical music alongside a growing program of collaborations, community, and education work.

Our office is centrally located on Pitt Street in Sydney CBD, a short walk from Circular Quay, Martin Place, and Wynyard stations.

What you'll be doing

- Responding to customer enquiries by phone, email, and webchat with warmth, accuracy, and care
- Processing the full range of ticketing transactions, including subscriptions, single tickets, exchanges, and refunds
- Recommending concerts, packages, and seating options that genuinely suit each customer's interests
- Maintaining accurate customer records in our ticketing and CRM systems
- Contributing to a busy,



professional team through the peak of subscription season

Most shifts run between 8:45am and 4:45pm, Monday to Friday, with some evening and weekend shifts.

What we're looking for

- Prior customer service experience — box office, contact centre, retail, or hospitality
- Excellent verbal and written communication, with a warm and qualified manner
- Exceptional attention to detail and accuracy, particularly in data entry and transaction processing
- Confidence working with computer systems, including CRM or ticketing platforms
- The ability to stay calm and solutions-focused under pressure
- A team-first mindset and a genuine interest in customer experience
- Availability across weekdays, evenings, and weekends during subscription season
- Experience using Tessitura or a comparable ticketing platform
- Experience in the arts, entertainment, or cultural sector
- An interest in classical music and orchestral performance

Eligibility: The Sydney Symphony Orchestra is an equal opportunity employer; the right to work in Australia; subject to a possible Police Check

At the Sydney Symphony Orchestra, we’re committed to fostering an inclusive and respectful environment for all candidates. When applying, please let us know if you require any reasonable adjustments during the recruitment process.

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📌 Customer Relations Representative (City of Sydney)
🏢 Sydney Symphony Orchestra
📍 City of Sydney