With over 1.3 million members RAC is one of WA’s most iconic and trusted brands. We are a purpose-led member organisation striving to create greater value for our members and deliver on our purpose to be “The driving force for a better WA.”We’re looking for a passionate and experienced Team Leader – Home Claims to join our Insurance division and lead a team dedicated to supporting members with their home claims journey.What you’ll be doingAs a Team Leader – Home Claims, you’ll play a critical role in leading, coaching, and developing a team of Home Claims Specialists to deliver professional, compassionate, and productive service. Key responsibilities include:Lead your team to ensure claims are managed fairly, consistently, and in line with RAC Insurance policies, procedures, and regulatory requirements.Drive performance through coaching and mentoring, supporting the team to deliver quality outcomes for members.Identify opportunities for continuous improvement in claims processes and member experience.Support complex claim decisions, settlements, and negotiations with a focus on achieving cost-effective and fair outcomes.Partner with suppliers, repairers, and other stakeholders to deliver timely and quality home repair solutions for members.Role model RAC’s values and foster a culture of empathy, accountability,



and continuous learning.What you’ll bringExperience leading or supervising a claims team, ideally within home or general insurance.Strong technical knowledge of home claims and the home repair industry (highly desirable).A member-first mindset, with excellent communication, empathy, and problem-solving skills.Proven ability to coach, motivate and develop a frontline team to deliver results.A Certificate IV in General Insurance or equivalent (highly regarded).A Diploma of Leadership and Management or equivalent (highly regarded).What can we offer you?A workplace culture where our people feel valued, respected and empoweredWork in flexible ways that meet work/life commitments and support wellbeingBe part of a purpose led organisation that gives back to the WA communityAn environment that values ongoing career developmentFree Roadside Assistance and discounts on RAC products and services including Holiday Parks and Resorts, Security, Finance, Auto Services and InsuranceOpportunities for community engagement and corporate volunteeringApply online – send us your CV showcasing what you can bring to the team.Applications Close COB Monday 10th August 2026.#BetterJourneysRAC#LI-LH1
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📌 Team Leader, Home Claims (Perth)
🏢 Royal Automobile Club of WA
📍 Perth