Job Description

At Ambulance Victoria (AV) we are proud to share our commitment to saving and improving lives by providing outstanding care for our patients. This is our promise to every patient, and it sits at the heart of everything we do. No matter what corporate or support role you play in delivering our critical services to Victorians, you will join a team dedicated to bringing our vision to be a world leading ambulance service to life.

Job Description

At Ambulance Victoria (AV) we are proud to share our commitment to saving and improving lives by providing outstanding care for our patients. This is our promise to every patient, and it sits at the heart of everything we do. No matter what corporate or support role you play in delivering our critical services to Victorians, you will join a team dedicated to bringing our vision to be a world leading ambulance service to life.

We are seeking an Administrator People Services to provide an effective, timely, high quality HR administration processing functions for HR administration activities within our People Services Department. This is a Full Time, Permanent position. While WFH/Hybrid options are available, it is essential that the successful applicant maintains a presence at Ballarat in line with our hybrid working model.

About The Role

- Act as the first point of contact for all incoming general HR enquiries via our Servicehub system providing timely and accurate information and re‑directing where appropriate
- Input and maintain employee / volunteer data into the Human Resource Information System (CHRIS21)
- Process employee onboarding and filing of documents
- Provide support and direction to employees with the use of self‑service options

About You

Whilst desirable, a diploma, degree or industry certification is not essential. Our ideal candidate however will have relevant experience, or an equivalent combination of training and relevant experience. Other requirements include but not limited to:

- Demonstrated human resources or personnel administration experience




- Demonstrated understanding of HR administration regulations, practices and relevant legislation
- Experience in developing and coordinating effective administrative processes
- Excellent computer skills including Microsoft Office applications and a working knowledge of Human Resource Information Systems
- High attention to detail with advanced numeracy and literacy skills

Working at Ambulance Victoria

As a valued member of AV, you will enjoy a skilled working environment that recognises the importance of work/life balance.

- salary packaging options
- generous personal leave entitlements
- accrued days off for full time roles
- free on-site parking

We believe our people are our greatest resource and the sustainability of our workforce depends on how well we utilise our people's skills and abilities and whether our staffing reflects the diversity of the Victorian community. If you are ready to be an integral part in bringing our values of Care, Accountability, Respect and Excellence to life at AV, we want to hear from you!

Important information

By applying for a position, you agree to undertake an assessment of any Secondary Employment or outside interests, in line with AV's Secondary Employment procedure. This is required to ensure there is no perceived or actual conflict of interest for AV should you be successful and commence in the role.

Successful applicants will need to be willing to complete pre‑employment screening including references, misconduct and Police Checks.

This position is classified AV2 under the Ambulance Victoria (Management and Administrative Staff) Enterprise Agreement 2025.

The position description can be found on the AV Careers website .au.

At all levels of our organisation a diverse and inclusive workforce allows us to deliver the Best Care to the Victorian community, and helps create a healthier, more productive workplace for our people. In the event you require a reasonable adjustment to support your application for this role, please contact us at and a member of our Recruitment & Selection team will be in touch.

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📌 Administrator People Services (Melbourne)
🏢 Ambulance Victoria
📍 Melbourne