Our client a leading energy provider is seeking an experienced Senior Account Manager to manage a portfolio of high-value multisite customers. This role is central to achieving retention, acquisition, and cross-sell targets while delivering outstanding customer experience.
What You'll Do
- Manage a portfolio of multisite customers as their key point of contact
- Achieve quarterly renewal and acquisition targets
- Run a fully self-managed sales and renewals pipeline
- Conduct proactive outbound follow- ups and build strong customer relationships
- Ensure compliance, including Explicit Informed Consent (EIC)
- Match customer needs with the right product and clearly articulate value
- Support internal sales and CX teams when required
- Identify process issues, blockers, and customer trends to improve outcomes
What You Bring
- Proven B2B sales experience in the energy market
- Solid relationship-building and communication skills
- High emotional intelligence and customer empathy
- Excellent time management and ability to work independently
- Proficiency with MS Office
- 5+ years in a similar role
- Strong negotiation and stakeholder management skills
- Experience with Orion, UCONX, MSATS or similar systems