Job Description

Team Leader, Customer Engagement (hybrid/remote)

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Job Description

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Lead a frontline Core Customer Engagement team, ensuring the delivery of high-quality service and positive customer outcomes. You'll coach and develop team members, manage performance and create an environment where people feel supported, accountable, and empowered to succeed.

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Alongside leading day-to-day operations, you'll build strong relationships across the business to improve processes, resolve challenges, and drive service improvements. Using your strong communication skills and customer-focused approach, you'll help the team deliver consistent, efficient, and valued support.

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In this role, you'll work alongside established Team Leaders to co-manage the team, sharing responsibility for day-to-day leadership, coaching and operational outcomes. Success will rely on your ability to build strong, cooperative working relationships, integrate effectively with the existing leadership group, and contribute to a consistent, aligned approach that supports both team members and customers.

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Qualifications & Experience

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- Experience in a leadership or supervisory role, ideally within a similar environment

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- Strong communication skills with the ability to motivate, influence and guide a team toward shared goals

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- Ability to foster a positive team culture and drive high levels of engagement and performance

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- Excellent problem-solving and decision-making abilities

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- Strong organisational and time-management skills, with the ability to prioritise competing demands

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- A hands-on, proactive approach to leadership, with a focus on continuous improvement

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- Experience in setting KPIs, monitoring performance, and providing coaching and feedback

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- Adaptable and resilient in managing change and navigating challenges

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- Experience in generating reports and interpreting data to inform decisions

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Perks

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- Play a key role in supporting frontline teams and improving the lives of our customers

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- Be a driver of change and work with your manager to identify and implement opportunities for improvement

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- Join a supportive leadership group and the wider CSC network that values collaboration and shared success

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- Build skills in coaching, mentoring, conflict resolution, performance management and stakeholder engagement

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- At CSC, we're committed to more than super — we're committed to people. We create a workplace that values diversity, promotes equity, and fosters inclusion across everything we do.

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- We welcome candidates of all genders, cultural backgrounds, ages, sexualities, and abilities. Flexible work, inclusive policies, and development opportunities are offered to support you at every stage of your career.

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- We're proud to be an equal opportunity employer — and proud of the progress we're making.

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📌 Team Leader, Customer Engagement (hybrid/remote) (Sydney)
🏢 Commonwealth Superannuation
📍 Sydney