Canadian Solar Inc. (NASDAQ: CSIQ) is one of the world's leading solar technology and renewable energy companies. Founded in 2001, Canadian Solar is a vertically integrated manufacturer of solar PV modules, battery energy storage solutions, and provider of large-scale energy projects.
The company has been publicly listed on NASDAQ since 2006 and operates globally across more than 20 countries.
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EP Cube is our Residential Energy Storage solution designed to deliver safe, intelligent, and scalable home energy management systems.
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As part of our continued expansion in Australia, we are strengthening our Product Technical Support team to support our growing installer and distribution network.
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About the Role
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The Product Technical Support Engineer is responsible for delivering pre- and post-sales technical support for EP Cube residential energy storage systems across the assigned region.
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This role serves as the technical bridge between:
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- Sales and channel partners
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- Installers and distributors
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- Customers and Global HQ technical teams
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You will ensure safe, compliant, and high-quality installations while supporting business growth through solid technical engagement.
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Key Responsibilities
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Product Demonstration & Technical Engagement
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- Conduct product demonstrations for installers, distributors, and key accounts
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- Support technical presentations during sales discussions and roadshows
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- Represent EP Cube at installer engagement events and industry activities
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Technical Proposal & Solution Support
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- Support system design discussions and technical solution recommendations
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- Assist Sales Managers with technical proposals and project evaluations
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- Provide guidance on system compatibility, configuration, and compliance requirements
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- Collect structured field feedback on product performance and installation experience
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- Identify recurring technical issues and improvement areas
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- Provide consolidated feedback to Global Product and R&D; teams
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- Support localization and adaptation to Australian market requirements
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Product Technical Training and Installer Recruitment Management
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- Support recruitment and onboarding of qualified installers
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- Manage installer certification and technical competency tracking
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- Develop and deliver structured technical training programs
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- Maintain and update training materials aligned with product updates
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- Ensure installers are trained to meet company quality and safety standards
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Product Technical Support & Troubleshooting
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- Provide remote and on-site technical support to installers and channel partners
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- Diagnose and resolve system configuration, integration, and commissioning issues
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- Support complex technical case handling and escalation to HQ when required
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- Maintain proper documentation of technical cases in CRM systems (e.g., Salesforce)
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What We're Looking For
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- Minimum 3+ years' experience in Solar PV,
residential battery storage (BESS), or related electrical industries
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- Strong understanding of residential electrical systems and energy storage integration
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- Hands‐on installation or commissioning experience is highly desirable
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- Strong troubleshooting and analytical skills
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- Comfortable delivering technical presentations and installer training
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- Excellent communication skills (verbal and written)
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- Self‐motivated and able to manage regional responsibilities independently
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- Willingness to travel within Australia
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- Experience using CRM systems (e.g., Salesforce) and MS Office tools
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- More experience will be considered as Senior Engineer
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Highly Regarded
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- CEC accreditation
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- Experience working with distributors and installer networks
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Our Ways of Working
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At Canadian Solar and EP Cube, we operate in a fast‐paced, high‐growth environment. We value:
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- Accountability and ownership
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- Cross‐functional collaboration (local and global teams)
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- Continuous learning and improvement
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Why Join Canadian Solar / EP Cube?
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- Competitive base salary + performance‐based incentives
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- Opportunity to join a rapidly growing residential energy storage business
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- Exposure to a global, publicly listed organisation
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- Career progression within a high‐growth renewable energy sector
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- Inclusive and equal opportunity workplace
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We look forward to connecting with talented professionals who are ready to support the growth of residential energy storage in Australia.
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📌 Technical Support Engineer / Senior Engineer (Brisbane)
🏢 EP Cube
📍 Brisbane
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