Job Title
Job Title: Administrative Manager – Splendour Tailored Tours
Job Type
Job Type: Full Time
About Us
Splendour Tailored Tours is a premier private VIP tour company based in Sydney, crafting fabulous bespoke itineraries that connect discerning travellers with local experts and exclusive behind-the-scenes experiences. Learn more at www.splendourtailoredtours.com.au
The Role
We are seeking a Luxury Experience Manager to play a key role in expanding and delivering our portfolio of exceptional experiences. This role involves collaborating with carefully selected suppliers and trade partners, ensuring seamless execution of high-end tours, and enhancing our offerings for an international clientele.
As Luxury Experience Manager, you will not only deliver world-class itineraries but also have the creative freedom to design unforgettable moments that shape Splendour's reputation on the global stage. This is a rare opportunity to blend creativity, strategy, and relationship management in a role that celebrates Sydney as a premier luxury destination.
Success in this role means
- Becoming a trusted partner to high-profile clients and trade leaders.
- Playing a pivotal role in expanding Splendour's international recognition.
- Shaping how the world experiences Sydney through one-of-a-kind, personalised journeys.
Key Responsibilities
Itinerary Curation & Quoting
- Respond to client inquiries and collaborate with discerning travellers to craft bespoke itineraries tailored to specific interests and budgets.
- Balance creativity with meticulous attention to detail.
- Prepare detailed proposals and pricing within defined budgets and timelines.
- Ensure itineraries reflect Sydney's rich culture, history, and dynamic offerings.
Stakeholder & Relationship Management
- Build and maintain strong relationships with key industry partners, including:
- Inbound Tour Operators (ITOs), Wholesalers, Travel Agents, and Online Travel Agencies (OTAs)
- Chief Concierges at Sydney's top hotels
- Direct clients, ensuring a personalised and seamless experience
Tour Coordination & Logistics
- Confirm tour bookings, issue invoices, and oversee all logistical arrangements.
- Orchestrate flawless experiences with third-party providers, including transportation, dining, and exclusive events.
- Maintain accurate records within our CRM platform.
Post-Tour Engagement & Quality Enhancement
- Conduct follow-ups with guests and partners to gather insights and feedback.
- Use feedback to continually refine and elevate the experience portfolio.
- Encourage and manage guest testimonials across platforms such as Trip Advisor and Google Reviews.
Skills & Qualifications
- Preferred: Experience in the luxury tourism or travel industry.
- Strong written and verbal communication skills.
- Exceptionally strong time management and attention to detail
- Ability to work independently and proactively.
- In-depth knowledge of Sydney's cultural, culinary, and hospitality landscape.
Ideal Candidate Attributes
- A passion for curating exceptional travel experiences.
- A creative thinker who loves a challenge.
- A great sense of humour and enthusiasm for the industry.
- Established connections within Sydney's hospitality, arts, and entertainment sectors.
- Experience in a similar role, such as a Travel Designer at an ITO (not a dealbreaker).
Why Join Splendour?
- Be at the forefront of Sydney's luxury tourism industry.
- Enjoy insider access to Sydney's most exclusive venues, events, and experiences.
- Build an influential network across 5-star hotels, international travel partners, and premium lifestyle brands.
- Contribute directly to the growth of a globally recognised luxury brand.
If you are passionate about creating world-class luxury experiences and thrive in a dynamic, fast-paced environment, we'd love to hear from you!
If you think you're the one – send across a cover letter and resume (non-AI, authentic versions preferred) to
[email protected]
Seniority level
- Entry level
Employment type
- Full time
Job function
- Business Development and Sales
Industries
- Travel Arrangements
#J-18808-Ljbffr
📌 Luxury Experience Manager (Sydney)
🏢 Splendour Tailored Tours
📍 Sydney