Job Description

About the Role

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We are seeking a highly capable Retail Area Manager (NSW & QLD) to lead our Sydney and Brisbane Airport stores and Shop-in-Shop (SIS). This is a senior multi-site leadership role for someone who thrives in a fast-paced retail environment and is passionate about operational excellence, team development, and premium brand presentation.

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You will take ownership of retail performance across NSW and QLD, ensuring every store reflects the Samsonite standard of excellence.

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Balancing strategic oversight with hands‐on leadership, you will guide store teams, strengthen operational discipline, and elevate customer experience across these locations.

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Typical Duties Include

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- Lead end‐to‐end operations across all company‐owned stores and SIS locations in NSW & QLD.

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- Ensure exceptional execution of brand standards, visual merchandising, and in‐store presentation.

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- Oversee daily, weekly, and monthly reporting, compliance, and operational governance.

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- Manage customer and operational escalations, including warranty, delivery, and service issues.

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- Partner with Inventory Control to ensure precise stock integrity and reconciliation (SAP & iVend).

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- Conduct regular field visits to coach teams, review performance, and strengthen operational excellence.

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- Develop and mentor Store Managers and Assistant Managers to achieve strong commercial outcomes.

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- Drive consistent sales performance and service excellence across the region.

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- Lead biannual stocktakes and ensure absolute accuracy in stock management.

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- Build and maintain strong relationships with landlords, partners, and internal stakeholders.

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About You

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- A solid drive and be keen to work towards sales targets.

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- Proven capability in managing, leading, and developing retail teams.

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- A flair and strong capability for stock management and operational detail.

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- The ability to consistently provide exceptional customer service.

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- Strong experience in multi‐site or area retail leadership.

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- A track record of elevating store performance and team capability.

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- Confidence in retail systems, reporting, and stock control.

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- A hands‐on leadership style with high attention to detail and standards.

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- Strong influencing, coaching, and communication skills.

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Step into a unique opportunity to lead within a globally recognised brand. In this role, you'll shape store performance, mentor and grow your team, and play a central part in enhancing the Samsonite customer experience across multiple locations.

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If this sounds like the right next step for you, and you bring the skills and a can‐do attitude, we'd love to hear from you.

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Please include your resume and a cover letter explaining your suitability and what makes you a strong candidate.

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📌 Area Manager (NSW & QLD) (Newcastle)
🏢 Samsonite Group APAC & Middle East
📍 Newcastle