Silverchain is seeking a Customer Service Training Lead to join our National Contact Centre. You will drive service excellence by building team capability through training, coaching, quality assurance and continuous improvement initiatives.
You will provide real-time operational support, maintain training and operational resources, and ensure Customer Service Representatives have the knowledge and skills to deliver an outstanding customer experience.
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📌 Customer Service Training Lead - Hybrid Role (Geehi)
🏢 Silverchain Group
📍 Geehi
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