Customer Service Representative – TAFE NSW – Locations: Kingscliff, Ballina, Byron Bay – Salary: $80,502 – $88,860 (base $70,926 - $78,289 + superannuation and annual leave loading).

TAFE NSW is dedicated to life‑changing impact, offering world‑class training and education. As part of this team you will be the first point of contact for students, prospective students, and former students.

About the role

In this high‑volume, customer‑facing role you will support people at every stage of their journey from initial enquiries through to course information, enrolment, completion and general support services. You will provide friendly, accurate, and timely support across multiple channels – face‑to‑face, phone and online – and always aim to resolve issues quickly and deliver a positive and supportive experience.

As a team player who is adaptable and proactive, you will support different Student Services teams during busy periods or when priorities shift. You will also work closely with internal teams to resolve or escalation more complex enquiries, identify customer needs and ensure the customer is always at the centre of your decision‑making.

A full‑time position requires availability to work 35 hours per week, Monday to Friday, between 8:00 am and 6:15 pm. These roles are based on‑site at a TAFE NSW campus. Opportunities may also be offered on a part‑time basis.

About you

You have experience working in a fast‑paced, high‑volume customer‑service environment,



supporting customers across multiple channels such as face‑to‑face, phone and online. You enjoy helping people and take a proactive, customer‑first approach, always looking for ways to provide a positive and efficient experience.

You are a robust team player who is adaptable and comfortable working in an environment where priorities can shift. With a mature, can‑do mindset, you take ownership of your work, communicate clearly and collaborate effectively to resolve enquiries and support your team during busy periods.

You have strong attention to detail and is confident using a range of systems and technology, including MS Office and digital communication tools, with the ability to quickly learn new systems (CRM experience is highly regarded).

Minimum requirements: a Certificate III in a relevant administration discipline (or equivalent experience), a valid NSW Working with Children Check, and willingness to travel to nearby campus locations if required. Applicants must be an Australian citizen, permanent resident of Australia, or a New Zealand citizen with a current New Zealand passport.

Our commitment to diversity, equity and inclusion

TAFE NSW is committed to building a culturally safe and inclusive workplace that reflects the diversity of the communities we serve. We welcome applications from all backgrounds.

Benefits

35‑hour working week, health and wellbeing programs, ongoing training and professional development, and a supportive team environment.

Applications close: Monday 27 July 2026 at 11:55 pm AEST.

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📌 Customer Service Representative - Kingscliff / Ballina / Byron Bay
🏢 Tafe Nsw External
📍 Kingscliff