Overview

The Role: This role will involve managing a portfolio of complex liability and legal files focused on achieving cost effective outcomes and quality claims handling through robust relationships with team members and internal and external service providers.

Responsibilities

- End to end management of a portfolio of complex, high value, and sensitive claims.
- Build and maintain relationships with internal and external stakeholders such as solicitors, credit hire companies and third parties.
- Transparent understanding of liability, negligence, and road rules.
- Ability to work autonomously and collaboratively in a dynamic environment.

Qualifications & Experience

- Motor claim or liability experience is highly desirable.
- Ideally a good understanding of the legislative,



regulatory and compliance obligations.
- Ability to make decisions and liaise with solicitors and stakeholders.
- Exceptional customer service skills written and verbal.
- Demonstrated ability to operate in a complex environment, prioritise tasks and organise workload effectively.
- Ability to develop strong relationships at all levels with both internal and external stakeholders coupled with a high level of emotional intelligence.
- Broad ability to drive for results, focus on outcomes and well-developed negotiation skills.

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📌 Complex & Legal Recoveries Consultant (Brisbane City)
🏢 Auto & General Australia
📍 Brisbane City