At Komatsu Australia you'll be part of an inclusive culture where all our people thrive, reflected in our purpose: creating value together.
We encourage people with diverse backgrounds to apply for this role.
Komatsu has the opportunity for a Product Support Advisor to assist in our Rio Tinto contract.
Your job is to assist personnel to resolve parts sourcing issues and resolve technical information sourcing issues.
Key Responsibilities
Understanding the daily downtime of machine fleet at site
Involvement in repair process on local dealer machinery
Assistance in administration of warranty
Understanding and forecasting the scheduled downtime
Weekly site update
Feedback on service personnelOptimisation of machines
Machine systems monitoring
Roster: 8:6 FIFO ex Perth – Day shift only
Role Located: Pilbara Must be living in Perth to be considered.
Benefits
Families Policy: 16 weeks of paid primary carer parental leave, 4 weeks of secondary carer leave, plus many more family friendly perks
Financial: Income Protection Insurance provided through our company superannuation fund
Career: Recognition, awards, flexibility, further education studies and internal career development
Health: Corporate discount with Bupa,



Total Wellbeing Solution with Telus Health
Travel: Discounts with Avis, Qantas, Crown, IHG and travel agents
Yearly Bonus: Potential to receive a yearly bonus
Referral Program: $3,000 referral payment for referring a successful new employee to Komatsu
What We Are Looking For
Hold a Trade or Engineering Qualification or background
Have sound knowledge and experience of Komatsu Loaders
Have worked on Mine Site/s in the WA Mining Industry
Self-motivated with good initiative as well as solid team player attitude with drive and professionalism to excel
Always have a high standard of Customer service whilst always promoting Komatsu Products and Services
Demonstrated problem solving skills
Ability to demonstrate a robust commitment to O.H.S always
Ability to work away remotely at the customer site
Have strong negotiation skills and attention to detail
Komatsu offers a zero-harm culture in the workplace and competitive remuneration package.
We employ people with different skills, abilities, cultural backgrounds, experiences, preferences, ethnicities and from different generations.
Komatsu is committed to a workplace where women can thrive.
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📌 Hv Electrician Product Support Advisor Port Hedland
🏢 Komatsu Australia
📍 Port Hedland