About The Role
Customer Service Representative to support CSR brands.
Based in Minto, you will be the first point of contact for a wide range of customer inquiries, helping builders, tradies, and homeowners navigate our product offerings, recommend products, manage sample requests, and follow up on prior interactions.
Key Responsibilities
Deliver exceptional customer service by meeting Grade of Service and SLA targets.
Handle inbound calls across CSR brand queues, identifying customer needs and providing tailored product advice.
Respond promptly to emails, web forms, and voicemails, ensuring all interactions are recorded accurately in CRM.
Continuously build product knowledge through self‐learning and training.
Collaborate with team members and leadership to improve processes and customer outcomes.
Uphold respectful, professional communication with internal departments and external partners.
Embrace new systems, tools, and techniques introduced through workshops and training.
What You'll Bring
A robust aptitude for learning and self‐development.
Ideally,



an understanding of the building process.
Previous experience in a customer service role, preferably in construction or trade environments.
Skilled in both inbound and outbound call handling.
Ability to multitask – talk and type simultaneously.
Excellent communication and interpersonal skills.
Calm, respectful, and positive under pressure.
Quick learner with robust attention to detail.
What We Offer
Supportive and collaborative culture that fosters innovation and inclusion.
Care and wellbeing offer includes up to 14 weeks of paid parental leave, 52 weeks of superannuation payment, and access to an employee assistance program.
Rewarding career with on‐the‐job learning, development, and upskilling opportunities within and across our brands.
We are committed to providing equal chance for everyone and welcoming people of all backgrounds, identities, experiences, abilities, and life stages.
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📌 Customer Service Representative Minto Sydney
🏢 Csr
📍 Sydney