Job Description

Buckby Motors is one of Northern Tasmania's largest locally owned automotive groups, with several locations across Launceston and Devonport.

/n

Representing leading brands including Subaru, Mercedes-Benz, Volvo, Polestar, Land Rover, Škoda, MG, Chery, Geely, Omoda Jaecoo, Renault and RAM, we offer new, demonstrator and quality used vehicles, backed by a modern service operation and dedicated parts department.

/n

Our new state-of-the-art Service Centre in Invermay is one of Tasmania's largest automotive workshops, servicing all makes and models with over 30 hoists and the latest equipment. We're proud to deliver outstanding customer service through a passionate team and a strong commitment to continuous improvement.

/n

About the Role

/n

We're looking for an experienced Service Manager to lead the daily operations of our busy Invermay Service Centre. You'll be responsible for driving workshop performance, supporting and developing the service advisory team, delivering exceptional customer experiences, and ensuring efficient workshop operations.

Working closely with Parts, Workshop Control and senior leadership, you'll play a key role in achieving customer satisfaction, team engagement and business performance.

/n

Key Responsibilities

/n

/n

- Lead and support the Service Advisors and front-of-house team.

/n

- Oversee daily workshop workflow,



scheduling and customer bookings.

/n

- Manage customer enquiries and resolve escalated concerns professionally.

/n

- Monitor departmental performance, KPIs and profitability.

/n

- Ensure manufacturer standards and dealership processes are maintained.

/n

- Work collaboratively with the workshop, parts and sales departments.

/n

- Drive continuous improvement across customer experience and operational efficiency.

/n

- Support staff training, coaching and performance development.

/n

- Maintain a protected and compliant working environment.

/n/n

About You

/n

You'll be an experienced leader who thrives in a fast-paced dealership environment and enjoys building high-performing teams.

/n

You'll bring:

/n

/n

- Strong leadership and people management skills.

/n

- Exceptional customer service and communication abilities.

/n

- Experience using dealership management systems and service scheduling software.

/n

- A sound understanding of workshop operations and manufacturer requirements.

/n

- Strong organisational skills with the ability to prioritise multiple tasks.

/n

- A focus on continuous improvement and delivering outstanding customer experiences.

/n

- A current driver's licence.

/n/n

All applications are kept strictly confidential.

#J-18808-Ljbffr

📌 Service Manager (Launceston)
🏢 Buckby Motors
📍 Launceston