Reporting to the Front Office Manager and Assistant Front Office Manager you will be at the heart of hotel operations, leading by example and ensuring the seamless delivery of five-star service across the property.
As Manager on Duty, you will:
Champion exceptional guest service and create memorable experiences
Coordinate and oversee Front Office operations to ensure smooth daily performance
Foster effective communication between Front Office and all hotel departments
Act as the representative of Senior Management during your shift
Resolve guest concerns professionally and efficiently
Ensure the comfort, safety, and satisfaction of all guests
Support and inspire your team to achieve service excellence
This is an exciting opportunity for a hospitality professional who enjoys taking ownership, solving challenges, and making a genuine impact on the guest journey.
About You
To succeed in this role, you will bring:
A minimum of 2 years' experience in a similar leadership role within a 5-star hotel environment
Outstanding verbal and written communication skills
The ability to remain calm, skilled, and guest-focused in a quick-paced environment
Strong problem-solving and decision-making capabilities
Experience with Opera PMS, PABX, and Microsoft Office applications
A passion for luxury hospitality and creating exceptional guest experiences
Essential Requirements
Current First Aid Certification
Current RSA Certification
Full Australian working rights
Flexibility to work rotating shifts across a 7-day roster
Why Join Shangri-La Sydney?
At Shangri-La Sydney, you'll be part of a team that values excellence, collaboration, and genuine hospitality. We offer:
A supportive and inclusive workplace culture
Career development and progression prospects within a global luxury hotel brand
Ongoing training and mentorship from experienced leaders
The chance to work in one of Sydney's most iconic hospitality destinations
Ready to Take the Next Step?
If you're passionate about luxury hospitality, thrive in a leadership role, and are ready to elevate your career with one of the world's most respected hotel brands, we would love to hear from you.
Apply today and begin your journey with Shangri-La Sydney.
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📌 Manager On Duty The Rocks
🏢 Shangri-La Hotels
📍 The Rocks
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