Job Summary
We are looking for ahands-on IAM Technical Lead.
This role focuses ontechnical leadership (non-people management)combined with stronghands-on operational supportacross IAM platforms.
The candidate will be responsible forincident resolution, problem management, and platform stabilityandproactive service improvementwhile acting as aSMEon key IAM technologies.
Key Responsibilities
Provide technical leadership for IAM platforms (no people management responsibility)
Drive solution design validation, troubleshooting support, and technical governance
Act as escalation point for complex IAM issues and integrations
Work hands-on on incidents, service requests, and problem tickets
Perform deep troubleshooting and root cause analysis (RCA)
Support access provisioning issues, PAM onboarding, and integration failures
Ensure SLA adherence and operational stability
Lead and actively participate in priority incident callsProvide technical ownership during Major Incident Management (MIM)
Support real-time mitigation and post-incident RCA activities
Act as SME for CyberArk PAM and SailPoint IdentityIQ / Identity Security Cloud
Identify and implement automation and process improvements
Contribute to runbooks, SOPs,



and knowledge management
Support audit, compliance, and remediation activities
Required Skills (Must Have)
Solid hands-on experience in:
CyberArk PAM (Vault, CPM, PSM, PSMP, CCP, Onboarding, Troubleshooting)
SailPoint IIQ / ISC (provisioning, aggregation, workflows, integrations)
Experience In
Production support / BAU IAM environments
Handling priority incidents and MIM calls
ITIL processes (Incident, Problem, Change)
Strongtroubleshooting and debugging skills
Preferred Skills (Good To Have)
Experience with Okta (SSO, MFA, lifecycle management)
Knowledge of Jenkins / CI-CD pipelines / automation frameworks
Exposure to Cloud settings (Azure/AWS) and APIs, scripting (PowerShell / REST)
Key Competencies
Solid analytical and problem-solving skills
Ability to work in high-pressure incident environments
Good communication and stakeholder management
High ownership and accountability mindset
Role Boundaries
This is NOT a people management role
Focus is technical leadership + hands-on delivery
Candidate must be comfortable leading from the front during incidents
J-*-Ljbffr

📌 Iam Technical Lead Melbourne
🏢 Xpt Software Australia
📍 Melbourne