About the Role
We are looking for a friendly, organised and customer-focused Customer Service Team Member to join our Support Office team.
We're obsessed with our customers and looking for someone who shares that same commitment — someone who enjoys helping people, solving problems, and delivering excellent service with every interaction.
This position is up to 3 days per week, with flexibility to increase to up to 5 days per week during our peak trading period (approximately October through February) to support increased demand over Christmas, Boxing Day and New Year.
Key Responsibilities
Respond to customer enquiries via phone and email in a qualified and timely manner
Investigate and resolve enquiries relating to orders, deliveries, products, repairs, warranties and returns
Liaise with stores, suppliers and internal departments to achieve positive outcomes
Accurately update customer records and maintain detailed case notes
Prioritise competing tasks while maintaining a high level of accuracy,



jumping in wherever needed to support the team
About You
We're looking for someone who is eager to learn, enjoys helping people, and is happy to pitch in wherever needed.
You'll have:
Previous experience in customer service, retail or a contact center (preferred)
Excellent written and verbal communication skills
Robust problem-solving skills and sound judgement
A calm, patient and qualified approach with customers
Confidence learning new systems, with intermediate computer skills including Microsoft 365
What We Offer
A supportive and friendly Support Office environment
Comprehensive training across our systems and processes
Opportunities to expand your hours during our busiest trading period
Staff purchasing benefits
If you enjoy helping people, are a quick learner, and thrive in a fast-paced environment, we'd love to hear from you.
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📌 Customer Service Team Member Part Time/casual Adelaide
🏢 Shiels Jewellers
📍 Adelaide