Customer Service Representative – Wellington (Dubbo, NSW, Australia)
Location: Wellington Service Centre, Dubbo, NSW
Employment type: Part‐time, 12‐month contract (minimum 20 hours per week; full‐time workload scheduled Wednesday to Friday)
Salary: $74,118 – $90,386 per annum plus superannuation and leave loading
Responsibilities
Provide support to customers through face‐to‐face interactions and inbound calls in a blended frontline environment
Deliver accurate information and practical solutions to a wide range of enquiries
Resolve complex enquiries with confidence and attention to detail
Ensure the confidentiality of personal and sensitive information
Contribute to a positive customer experience in a quick‐paced environment
Support team success through collaboration and flexibility across Service Centres
Qualifications
Strong communication skills and a genuine passion for customer service
Experience managing both face‐to‐face and inbound call interactions
Attention to detail and confidence handling complex enquiries
Intermediate computer skills and ability to navigate multiple systems efficiently




Understanding of handling confidential and personal information responsibly
Collaborative mindset and commitment to team success
Adaptability to a busy, fast‐paced environment while maintaining customer focus
Opportunity
At the Wellington Service Centre, you will play a vital role in helping members of the local community access the services they need while creating a positive experience with every interaction.
Your work will support the broader goal of improving government services for all people and businesses across Recent South Wales.
What We Offer
Personal and career development opportunities
Health and well‐being programmes, including a Fitness Passport and an Employee Assistant Programme (EAP)
Flexible rostering, including rotating shift patterns that may include Saturdays
Competitive remuneration package with superannuation and leave loading
We are an equal‐prospect employer committed to fostering a diverse and inclusive workplace.
Adjustments to the recruitment process are available for candidates with disabilities.
For assistance, please contact Talent Operations at or .
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📌 Customer Service Represntative Wellington At Nsw Government Dubbo
🏢 Nsw Government
📍 Dubbo