BINGO industries are looking for our newest Customer Service Representative to join our Queensland team!
Role & Responsibilities:
Professionally and efficiently answer voice and/or digital enquiries.
Provide a superior customer service experience with a positive attitude by adhering to the define customer standards.
Use the appropriate sales techniques to convert phone queries into sales.
Ensure that Bingo policies and procedures are adhered to consistently and minimise business risk.
Adhere to rosters and be available for customers when required.
Communicate effectively and courteously with all employees and external customers.
Build & sustain key customer / client relationships.
Role model the Bingo Way in all actions and dealing with colleagues and customers
Take an active role in achieving your KPI’s demonstrating accountability and ownership.
What makes you a GOgetter:
Prior experience in a phone or face to face customer service roles
Passionate about helping customers and providing exceptional service
Demonstrate ability to grasp concepts and systems quickly