Position: Customer Service Specialist Company:
Fathomrealty Location: Australian Capital Territory, Australia
Contract Details: Full-time Are you a customer service superstar
with a passion for real estate? Look no further! Fathomrealty, a
leading real estate company , is seeking a full time Customer
Service Specialist to join our team. As a Customer Service
Specialist, you will be the first point of contact for our clients
and will play a crucial role in ensuring their satisfaction and
loyalty. You will be responsible for handling a variety of customer
inquiries and requests, providing exceptional service and support
at all times. Key Responsibilities: - Respond to customer inquiries
and requests via phone, email, and chat in a timely and
professional manner - Provide accurate and detailed information
about our services and properties - Assist clients with their real
estate needs, including scheduling property viewings and answering
questions about the buying/selling process - Maintain customer
records and update information as needed - Collaborate with other
team members to resolve customer issues and ensure a seamless
experience - Handle and resolve customer complaints with empathy




and professionalism - Continuously strive to improve customer
satisfaction and loyalty by identifying areas for improvement and
implementing solutions - Stay up-to-date with industry trends and
developments to better assist customers Qualifications: - High
school diploma or equivalent; some college coursework preferred -
1-2 years of customer service experience, preferably in the real
estate industry - Excellent communication skills, both verbal and
written - Strong problem-solving and decision-making abilities -
Ability to multitask and prioritize in a fast-paced environment -
Proficient in Microsoft Office and CRM software - Strong attention
to detail and organizational skills - A positive attitude and a
passion for providing exceptional customer service We offer a
competitive salary, benefits package, and opportunities for growth
and advancement within our company. If you are a motivated and
customer-focused individual with a love for real estate, we want to
hear from you! Apply now to join our dynamic team at
Fathomrealty.

📌 Customer Service Specialist (Australian Capital Territory)
🏢 fathomrealty
📍 Australian Capital Territory