This is a Account Manager role with ezyCollect by Sidetrade based in Sydney, NSW, AU

Role Seniority - mid level

About Us

Founded in Sydney in 2014, ezyCollect by Sidetrade is Australia's leading Order-to-Cash platform for small and mid‑sized businesses. We automate credit management, collections, and payments – taking the manual work out of getting paid. Our 1,100+ customers manage A$19 billion in receivables through the platform, typically cutting late payments by 40% and bad debt by 80% within three months.

Now part of global AI leader Sidetrade, we’re scaling our reach across three continents – bringing enterprise‑grade technology to the mid‑market while staying true to our Sydney roots. Australian innovation. Global ambition.

Why this role exists

Our customer base represents a major growth prospect.

We’re building a more deliberate Account Management function to help existing customers expand their use of ezyCollect by Sidetrade across products, teams, regions and workflows.

This is a revenue‑owning role focused on growth within existing accounts – not just account maintenance.

If you enjoy commercial conversations, spotting expansion opportunities, and turning customer relationships into revenue outcomes, this role gives you real ownership and impact.

What Makes This Role Interesting

- Own a portfolio of existing customers with genuine expansion potential
- Drive upsell, cross‑sell, renewal and contract growth conversations
- Sell into finance and operations stakeholders on meaningful commercial problems
- Work closely with Customer Success, Marketing, Product and Engineering
- Join at a stage where the function is still being shaped, with visibility to senior leadership
- Be part of a business investing in product, growth and international scale

What You’ll Be Doing

- Own revenue growth across a portfolio of existing customers
- Identify, qualify and close upsell, cross‑sell, renewal and contract variation opportunities
- Lead commercial conversations from discovery through pricing, negotiation and close




- Build strong relationships with finance, operations and commercial stakeholders
- Partner with Customer Success to convert usage, adoption and account signals into pipeline
- Work with Marketing on targeted campaigns that create expansion opportunities
- Feed customer and market insight back to Product and Engineering
- Maintain strong CRM hygiene, forecasting discipline and pipeline visibility in HubSpot

What We’re Looking For

You may come from Account Management, Customer Success, or Account Executive backgrounds – but the common thread is that you know how to grow revenue within existing accounts.

We’re Especially Interested In People Who Combine

- Strong relationship management skills
- Commercial confidence in upsell and renewal conversations
- The ability to speak credibly with finance stakeholders
- Enough product and technical depth to handle detailed customer questions directly

You’ll likely be a strong fit if you have

- 2+ years in Account Management, expansion sales, Customer Success with commercial ownership, or a similar consultative SaaS role
- Experience owning renewals, upsells, cross‑sells or account expansion targets
- A track record of hitting quota or revenue goals
- Experience in SaaS, fintech, payments, ERP, accounting tech, or adjacent categories
- Confidence engaging CFOs, finance teams, controllers, or operations leaders
- The ability to connect product capability to customer outcomes in a clear, commercial way

Bonus points

- Experience selling to mid‑market finance teams
- Exposure to payments, receivables, AR automation, ERP integrations, or adjacent workflows
- Experience running commercial account plans, webinars, or account‑based campaigns
- Strong communication, presentation and stakeholder management skills

Key Responsibilities

- Grow revenue within existing accounts
- Building client relationships
- Managing client accounts
- Collaborating with internal teams

Key Strengths

- Relationship management
- Communication skills
- Sales acumen
- Project management
- Data analysis
- Negotiation skills

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📌 Account Manager (City of Sydney)
🏢 Hatch
📍 City of Sydney