At Magentus, our goal is to create a healthier society
through technology. We do that by delivering smart workflows that
connect people, systems, and data - making care more intelligent,
efficient, and accessible. Whether it's supporting clinicians,
streamlining operations, or improving patient outcomes, we're here
to make a real difference in healthcare through digital innovation.
About the Role You'll be the first point of contact when
clinicians, lab teams, or hospital IT hit a snag with our
laboratory and healthcare systems - investigating, troubleshooting,
and making sure the fix sticks. The Application Specialist engages
with customers and internal stakeholders to investigate and resolve
service requests, ensuring timely resolution, clear documentation,
and strong communication throughout. On any given day, you might be
replicating a defect reported by a hospital lab, walking a
clinician through a workaround, or documenting requirements for the
next release. Key Responsibilities Provide high-quality customer
service and technical application support. Investigate and
replicate reported defects, and document findings for the
development team. Troubleshoot issues and provide solutions for
existing applications. Maintain detailed documentation and updates
within the service desk ticketing system. Work with internal and
external stakeholders to gather and document business and
non-functional requirements. Take ownership of assigned service
tickets through to resolution. About You Essential Degree or
tertiary qualification in Information Technology, Business
Administration, Applied Science,



or a related discipline. Hands-on
experience with laboratory or clinical systems, such as LIMS or
EMR. Experience in application support or technical support
environments. Desirable Experience using service desk or
development tools such as Jira and Confluence. Previous experience
in the health sector. Genuine interest in using AI tools to support
troubleshooting and streamline day-to-day workflows. Personal
Attributes Ability to manage multiple priorities in a fast-paced
technical support environment. Strong communication skills and the
ability to work under pressure. Proactive and cooperative team
player. Highly customer-focused with a commitment to service
excellence. Operates with integrity, tact, diplomacy, and empathy
when working with stakeholders. Join Today! At Magentus, we live
our values every day: One Team – We collaborate and support each
other. Constant Evolution – We embrace change and keep improving.
We Care – About our people, our customers, and our impact. Make A
Difference – We're here to create real, positive change. Trust – We
do what we say and act with integrity. What's in it for you:
Flexible work options to support work-life balance. Learning and
development programs to grow your career. A supportive, inclusive
team culture. Opportunities to work across departments and expand
your skills. A purpose-driven company where your work truly
matters. If you like solving puzzles that actually matter to
patient care, we'd love to hear from you. Apply now and help us
make a difference at Magentus!

📌 Application Specialist (Victoria)
🏢 Magentus
📍 Victoria